Business Operations Lead E Commerce Marketing

Newbury Franklin Industrials; Buffalo (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Newbury Franklin Industrials is seeking a Business Operations Lead, E-Commerce & Marketing to bridge strategy and execution across our growing digital commerce portfolio. Reporting to the Senior Director, E‑Commerce, you’ll move from analysis to action, shaping opportunities into clear recommendations and delivering cross‑functional initiatives end to end.

This role requires hands‑on ownership, strong data capabilities, and the ability to align technical and marketing teams while maintaining

Qualifications

• Bachelor’s degree or comparable hands-on experience.
• Experience in business operations, strategy, e-commerce, or digital marketing.
• Analytical and data-driven with ability to build analyses and models.

Responsibilities

• Own a dynamic portfolio of projects across e-commerce and marketing, taking each from initial concept through to completion.
• Research and evaluate new initiatives — gather facts and deliver clear, well-supported recommendations to leadership.
• Drive execution across teams: coordinate development, marketing, data, and external partners to keep initiatives on track.
• Maintain leadership informed: portfolio-wide visibility on status, risks, and decisions, and track follow-ups from cross-functional meetings.
• Support key decisions with data — build analyses or models to determine value.

Skills

Analytical thinking

Cross-functional collaboration

Project ownership

Data-driven decision making

E-commerce familiarity

Education

Bachelor’s degree

Job description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Business Operations Lead, E-Commerce & Marketing

Department: E-Commerce / Digital

Reports to: Senior Director, E-Commerce

About the Role

The Business Operations Lead sits at the center of our digital commerce and marketing efforts, which span a growing portfolio of e-commerce sites. Reporting directly to the Senior Director of E-Commerce, you’ll move fluidly between strategy and execution: evaluating new opportunities and shaping them into clear recommendations, building the analysis behind key decisions, and driving cross‑functional initiatives through to completion. The portfolio evolves with business priorities — one quarter may center on marketing programs, the next on platform or customer‑experience initiatives. This is a role for a versatile operator who learns new problems quickly and owns outcomes end to end.

Key Responsibilities

• Own a dynamic portfolio of projects across e-commerce and marketing, taking each from initial concept through to completion
• Research and evaluate new initiatives — gather the facts and deliver clear, well‑supported recommendations to leadership
• Drive execution across teams: coordinate development, marketing, data, and external partners to keep initiatives on track and remove obstacles as they arise
• Keep leadership informed: maintain portfolio-wide visibility on status, risks, and open decisions, and track follow-ups out of cross‑functional meetings
• Support key decisions with data — build the analysis or model that determines whether an initiative is worth pursuing

What We’re Looking For

• Bachelor’s degree or comparable hands‑on professional experience.
• Experience in business operations, strategy, consulting, e-commerce, digital marketing, or a similar role where you owned varied, cross‑functional work
• A track record of personally driving projects from concept to completion
• Analytical: comfortable working with data, building analyses and models, and forming well‑reasoned, defensible recommendations
• A versatile generalist who thrives on variety — equally effective in technical discussions with developers and channel strategy conversations with marketing
• High ownership and a hands‑on approach — eager to learn new tools and develop new skillsets as projects demand, with the judgment to know when to act independently and when to align first
• Familiarity with e-commerce or digital marketing strongly preferred; B2B or industrial distribution experience is a plus