E‑Commerce Ops Analyst — SAP, Excel, UAT

Sun Technologies; Northern, New York (KY, NY); Hybrid; USD 56,000 - 79,000; Part time

Benefits offered by this job

Medical Insurance in compliance with️:

401(k)

Sick leave in compliance with laws

Job summary

Sun Technologies in New York City is seeking a qualified operations analyst for a 5-month contract to support e-commerce order management and data analysis. The role requires hands-on experience with SAP Order Management, Excel advanced functions, and UAT/testing to ensure accurate order processing.

You will troubleshoot order flow issues, coordinate with Customer Service, and log bugs in Jira, while aligning with logistics and fulfillment teams.

Qualifications

• Proven ability to analyze daily order reports and identify delayed or stuck orders.
• Hands-on experience with SAP Sales & Distribution / Order Management modules to look up or re-trigger orders.
• Strong data analysis with Excel (VLOOKUP/XLOOKUP, Pivot Tables) to manage large order files.

Responsibilities

• Analyze daily e-commerce order reports and troubleshoot root causes (e.g., payment holds, inventory sync issues).
• Work directly in SAP Order Management to look up, adjust, or re-trigger orders.
• Log detailed bugs in Jira with reproduction steps and coordinate with IT/dev teams.
• Use advanced Excel to review and manipulate large order datasets.

Skills

Advanced Excel

Order Management

SAP

UAT

Web Testing

Jira

Tools

Jira

Job description

Sun Technologies in New York City is seeking a qualified operations analyst for a 5-month contract to support e-commerce order management and data analysis. The role requires hands-on experience with SAP Order Management, Excel advanced functions, and UAT/testing to ensure accurate order processing.

You will troubleshoot order flow issues, coordinate with Customer Service, and log bugs in Jira, while aligning with logistics and fulfillment teams.