E-Commerce Operations Specialist

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Cartier North America is seeking an e-business administrator to support online orders and local admin of the order platform. You will help ensure timely, accurate e-commerce order fulfillment, monitor inboxes, and coordinate with Supply Chain, Logistics, Fraud, and IT teams.

The role requires an undergraduate degree and 3–4 years of related experience, with strong Excel skills and experience in SAP and Salesforce preferred. This is a fast-paced, customer-focused position based in New York.

Qualifications

• The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities.
• Excellent organizational skills, detail-oriented, and a commitment to customer service.
• Undergraduate degree and minimum of 3-4 years related professional experience.
• Relevant supply chain merchandising experience preferred.
• Outstanding computer skills with the ability to learn new software applications quickly.
• Prior experience with SAP and Salesforce is strongly preferred.
• Team player with initiative, ability to prioritize and multi-task without sacrificing attention to detail.
• Strong organizational, project management, communication, and follow-through skills required.
• Customer service focused.
• Proficient in Microsoft Excel.
• Demonstrates logical analysis and independent problem-solving skills.
• Learns quickly, is open to change, and solution-oriented.

Responsibilities

• Responsible for supporting daily operations including order processing, coordination & tracking of stock transfers, and order return & exchange processing.
• Daily monitoring of Client Relations Center/E-Commerce inbox.
• Collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing.
• Perform daily website and order flow checks, escalating issues as needed.
• Monitor complete order flow across multiple systems for accuracy and identify any issues/bugs.
• Assist with administrative tasks, documentation, and process tracking for the ecommerce team.

Skills

Problem-solving

Customer service

Communication

Organizational skills

Detail-oriented

Multi-tasking

Team player

Learning software

Education

Undergraduate degree

Tools

SAP

Salesforce

Microsoft Excel

Job description

Cartier North America is seeking an e-business administrator to support online orders and local admin of the order platform. You will help ensure timely, accurate e-commerce order fulfillment, monitor inboxes, and coordinate with Supply Chain, Logistics, Fraud, and IT teams.

The role requires an undergraduate degree and 3–4 years of related experience, with strong Excel skills and experience in SAP and Salesforce preferred. This is a fast-paced, customer-focused position based in New York.