E-Comm Operations Specialist

Globalchannelmanagement; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Globalchannelmanagement seeks an E-COMM OPERATIONS SPECIALIST in New York to manage daily order workflows, troubleshoot bottlenecks, and coordinate with IT and Customer Service. You will analyze order reports, resolve issues like payment holds or fulfillment errors, and improve end-to-end order flow in a high-volume omni-channel environment.

The role requires 2–4+ years in e-commerce operations, strong Excel (VLOOKUP/XLOOKUP, Pivot), SAP order management, Jira for bug logging, and a proactive,

Qualifications

• Proven experience analyzing daily e-commerce order reports and identifying delayed or stuck orders.
• Hands-on experience in SAP Sales & Distribution / Order Management to look up or re-trigger orders.
• Experience with Jira to log bugs and track resolutions with IT/dev teams.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables) for large order files.
• Experience handling escalations from Customer Service with fast, structured solutions.
• Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.

Responsibilities

• Analyze daily order reports and identify bottlenecks to prevent delays.
• Troubleshoot order holds, inventory sync issues, or fulfillment errors.
• Log bugs and track resolutions with IT/dev teams using Jira.
• Validate checkout flow and log frontend issues for site updates.
• Coordinate with Warehouse and Logistics to monitor handoffs and fulfillment lifecycle.

Skills

Order management

Data analysis

Troubleshooting

Cross-functional communication

Excel

ERP / Order Management

UAT testing

WMS & Logistics

Tools

SAP

Jira

ERP systems

WMS

Job description

E-COMM OPERATIONS SPECIALIST needs 2–4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis

Requires:

• Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
• Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
• Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
• Experience handling direct escalations from Customer Service and providing fast, structured solutions.
• Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
• Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
• Experience handling direct escalations from Customer Service and providing fast, structured solutions.
• Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
• Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
• Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
• Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
• Order Flow & Exception Troubleshooting
• ERP / Order Management Systems
• Ticketing & Bug Logging
• Data Analysis & Reporting
• Cross-Functional Communication
• E-Commerce Web & UAT Testing
• Retail/Optical/E-Commerce Background
• Self-Starter / High Agility
• Familiarity with WMS & Logistics