E‑Commerce Operations Strategy Lead

Kroger

Heath (OH)

On-site

USD 65,000 - 90,000

Full time

8 hours ago

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Job summary

Kroger is seeking an experienced leader to manage the day-to-day operations of the store's e-Commerce department, driving sales objectives and budgets. You will staff the department, develop associates, and uphold the company's values of respect, honesty, integrity, diversity, inclusion and safety while delivering excellent online shopping experiences.

Responsibilities include hiring, scheduling, ensuring order accuracy, training staff, monitoring performance, and maintaining compliance with all

Qualifications

High School Diploma or GED required.
Strong organizational skills and leadership experience.
Excellent oral and written communication abilities.
Experience in staffing, hiring and performance management.
Ability to work in a fast-paced environment and manage conflicts.

Responsibilities

Oversee day-to-day operations of the store's e-Commerce department to meet sales objectives and budgets.
Staff the department and develop associates to achieve results.
Ensure compliance with all laws and safety guidelines while upholding company values.
Hire, interview and onboard candidates for online shopping roles.
Train associates on e-Commerce processes and order fulfillment.
Lead planning and execution of e-Commerce initiatives and drive customer satisfaction.
Monitor inventory, orders, substitutions, and delivery to ensure timely service.