Key Account Support Specialist (Health Clubs)

Life Fitness / Hammer Strength; Rosemont (IL); Hybrid; USD 48,700 - 67,800; Full time

Benefits offered by this job

401(k) with 4% employer match

Medical, dental and vision insurance

Paid time off and 12 holidays

Sick leave as provided

Long-term disability (optional)

Job summary

Life Fitness / Hammer Strength is seeking a highly organized Key Account Support Specialist to support the North America Health Club team. The role blends admin, customer service, and sales support to drive account success and growth.

The position is hybrid at the Rosemont, IL Global Support Center, with remote work for non-office days. The ideal candidate has 2+ years in sales support or account management and a Bachelor's degree.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales support, customer service, or account management.
• Experience in fitness, wellness, or related industries preferred.
• Strong communication, organization, and administrative skills.
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred.
• Ability to manage competing priorities and work effectively in a hybrid environment.

Responsibilities

• Maintain accurate franchise and account records in CRM and internal repositories.
• Assist with quoting Life Fitness and Hammer Strength products and services.
• Update orders post-sale and manage product/address changes.
• Provide product details and respond to key account information requests.
• Prepare open order summaries and pull sales data reports.
• Support facility design requests and other account-specific needs.
• Collaborate with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.
• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
• Support meetings with agendas, materials, and follow-ups.
• Deliver responsive, professional customer service to strengthen client relationships.

Skills

Communication

Organization

Administrative skills

Microsoft Office

Salesforce

Oracle

Prioritization

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Microsoft Office

Job description

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, our purpose is to empower people around the world to work out and live healthier lives. As the global workout partner of choice, we collaborate closely with our customers to deliver innovative, high-performance, and reliable fitness solutions wherever people exercise. Guided by a customer-first mindset, teamwork, innovation, and a commitment to excellence, we're looking for a highly organized professional to help support our North America Health Club Key Account team to ensure exceptional service and satisfaction for key clients. The Key Account Support Specialist blends administrative, customer service, and sales support responsibilities to drive account success and business growth. It’s highly collaborative, involving both internal and external interactions.

This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F; in-office T/W/Th).

As Life Fitness / Hammer Strength's Key Account Support Specialist, you will:

Sales Support & Account Administration

• Maintain accurate franchise and account records in CRM and internal repositories.
• Assist with quoting Life Fitness and Hammer Strength products and services.
• Update orders post-sale and manage product/address changes.
• Provide product details and respond to key account information requests.
• Prepare open order summaries and pull sales data reports.
• Support facility design requests and other account-specific needs.
• Collaborate with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.

Customer Service & Team Collaboration

• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
• Support meetings with agendas, materials, and follow-ups.
• Deliver responsive, professional customer service to strengthen client relationships.

What Life Fitness / Hammer Strength is looking for in our Key Account Support Specialist:

• Bachelor’s degree required.
• 2+ years of experience in sales support, customer service, or account management.
• Experience in fitness, wellness, or related industries preferred.
• Strong communication, organization, and administrative skills.
• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred.
• Ability to manage competing priorities and work effectively in a hybrid environment.

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation— in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing.

At Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential.

The salary range for this position, intended for U.S. applicants, is $48,700 - $67,800 annually. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.