E-commerce Operations Manager

Placements24; East End (United States Virgin Islands); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health benefits

Professional development

Job summary

Placements24 in Welkom is seeking an experienced E-commerce Operations Manager to oversee day-to-day online business operations. The role blends on-site logistics oversight with remote strategic planning to ensure smooth order flow and customer satisfaction.

You will optimize processes, manage 3PL relationships, and lead inventory control, fulfillment, and shipping with a data-driven approach. The position offers hybrid work, competitive salary, and opportunities for professional growth.

Qualifications

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of warehouse management, inventory control, and fulfillment processes.
• Experience managing third-party logistics providers and shipping carriers.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in e-commerce platforms and operations management software.

Responsibilities

• Manage and optimize the entire e-commerce order fulfillment process, from order placement to final delivery.
• Oversee inventory levels, stock accuracy, and coordinate with suppliers to ensure adequate stock availability.
• Develop and maintain relationships with shipping carriers and 3PL partners.
• Implement and monitor operational KPIs, identifying trends and areas for improvement.
• Troubleshoot and resolve operational issues, ensuring minimal disruption to customers and business.
• Contribute to the development and implementation of new operational strategies and technologies.

Skills

E-commerce operations

Logistics management

Inventory control

Data-driven decision making

Leadership & communication

Job description

About the Role

Our client is seeking an experienced and proactive E-commerce Operations Manager to oversee the day-to-day operations of their online business in Welkom . This hybrid role focuses on ensuring the smooth and efficient flow of orders, inventory management, and logistics to provide an excellent customer experience. You will be instrumental in optimizing operational processes, managing third-party logistics providers, and resolving any issues that may arise, contributing significantly to the company's growth and customer satisfaction within the Free State province. This role requires a blend of on-site presence for logistical oversight and remote flexibility for strategic planning and analysis.

Key Responsibilities

• Manage and optimize the entire e-commerce order fulfillment process, from order placement to final delivery.
• Oversee inventory levels, stock accuracy, and coordinate with suppliers to ensure adequate stock availability.
• Develop and maintain strong relationships with shipping carriers and third-party logistics (3PL) partners.
• Implement and monitor key operational KPIs, identifying trends and areas for improvement.
• Troubleshoot and resolve operational issues, ensuring minimal disruption to customers and business.
• Contribute to the development and implementation of new operational strategies and technologies.

Requirements

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of warehouse management, inventory control, and fulfillment processes.
• Experience managing third-party logistics providers and shipping carriers.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in e-commerce platforms and operations management software.
• Strong leadership and communication skills, with the ability to work effectively in a hybrid environment in Welkom .

Benefits

• Competitive annual salary with performance-based incentives.
• Hybrid work arrangement offering work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and advancement.
• Direct impact on the operational efficiency and success of the business.