E-Commerce Operations Lead: Strategy & Staff Development

Kroger Family of Companies; Steamboat Springs (CO); On-site; USD 62,000 - 83,000; Full time

Job summary

Kroger Family of Companies seeks a Store e-Commerce Supervisor to manage daily online department operations in Steamboat Springs, CO. You will hire, train, and coach staff, develop schedules, and ensure a high-quality customer experience with efficient fulfillment.

You will lead initiatives to meet sales, wage budgets, and service standards while maintaining compliance with laws and safety policies. Strong leadership and communication are essential.

Qualifications

• High School Diploma or GED required.
• Proven supervisory experience.
• Experience in selection and hiring processes.
• Strong organization skills.
• Lift up to 25 pounds frequently and up to 50 pounds daily.
• Stand/walk for extended periods.
• Proficient in Microsoft Office.
• Excellent oral and written communication.
• Strong leadership skills.

Responsibilities

• Oversee day-to-day operations of the store's e-Commerce department.
• Staff the department and develop associates to meet sales goals.
• Ensure e-Commerce meets customer expectations for shopping experience.
• Interview, hire, and onboard candidates for online shopping roles.
• Plan schedules to balance product flow and staffing requirements.
• Lead and coach the team to achieve productivity standards.

Skills

Supervisory experience

Leadership

Microsoft Office

Oral/written communication

Organization skills

Conflict resolution

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS (Point of Sale)

Job description

Kroger Family of Companies seeks a Store e-Commerce Supervisor to manage daily online department operations in Steamboat Springs, CO. You will hire, train, and coach staff, develop schedules, and ensure a high-quality customer experience with efficient fulfillment.

You will lead initiatives to meet sales, wage budgets, and service standards while maintaining compliance with laws and safety policies. Strong leadership and communication are essential.