E-Commerce Operations Lead & People Coach

Kroger

Buckeye (AZ)

On-site

USD 42,000 - 54,000

Full time

6 days ago
Be an early applicant
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Kroger Buckeye is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager with daily operations, uphold Kroger's values, and help deliver a seamless online shopping experience for our customers.

You will lead selectors and customer attendants, schedule work, train staff, troubleshoot equipment, manage orders, ensure compliance with laws and company guidelines, and maintain safe, clean staging and inventory in a fast-paced environment.

Qualifications

  • Supervisory experience required.
  • Ability to read shelf tags.
  • Basic computer skills.
  • Excellent oral and written communication.
  • Basic math skills (counting, addition, and subtraction).
  • Self-directed with minimal supervision.

Responsibilities

  • Assist the Store e-Commerce manager with day-to-day operations.
  • Meet/exceed customer expectations for easy shopping, variety, freshness and cleanliness.
  • Ensure team members comply with local, state and federal laws, food safety procedures, and company guidelines.
  • Train all functions and duties of the selector and customer attendant roles.
  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
  • Assist with scheduling to meet operational and associates' needs.
  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
  • Print and distribute order labels, including orders for perishable departments.
  • Troubleshoot e-Commerce equipment and devices.
  • Maintain level of supplies and organize staging areas and equipment.
  • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
  • Perform opening and closing procedures.
  • Learn and implement process improvements as directed by division or enterprise e-Commerce team.
  • Provide feedback on team members daily performance and annual performance reviews.
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervisory experience
Shelf tags reading
Basic computer skills
Communication skills
Basic math skills
Self-directed

Job description

Kroger Buckeye is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager with daily operations, uphold Kroger's values, and help deliver a seamless online shopping experience for our customers.

You will lead selectors and customer attendants, schedule work, train staff, troubleshoot equipment, manage orders, ensure compliance with laws and company guidelines, and maintain safe, clean staging and inventory in a fast-paced environment.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

E-Commerce Operations Lead
E-Commerce Operations Lead

Kroger • Virginia (MN)

On-site
USD 42,000 - 62,000
E-Commerce Operations Lead
E-Commerce Operations Lead

Kroger • Vernon Hills (IL)

On-site
USD 42,000 - 54,000
E-Commerce Operations Lead
E-Commerce Operations Lead

Kroger • Stevens Point (WI)

On-site
USD 42,000 - 58,000
E-Commerce Department Lead — Store Ops & Team Coaching
E-Commerce Department Lead — Store Ops & Team Coaching

Kroger • Schofield (WI)

On-site
USD 42,000 - 62,000
E-Commerce Operations Supervisor
E-Commerce Operations Supervisor

Kroger • Groveport (OH)

On-site
USD 55,000 - 85,000
E‑Commerce Operations Lead
E‑Commerce Operations Lead

Kroger Family of Companies • Broomfield (CO)

On-site
USD 58,000 - 65,000
E‑Commerce Operations Lead
E‑Commerce Operations Lead

Kroger • Yorktown (VA)

On-site
USD 38,000 - 54,000
E-Commerce Operations Supervisor: Lead Online Sales
E-Commerce Operations Supervisor: Lead Online Sales

Kroger Family of Companies • Mansfield (OH)

On-site
USD 45,000 - 63,000
E-Commerce & Store Ops Lead
E-Commerce & Store Ops Lead

Kroger • Lynnwood (PA)

On-site
USD 42,000 - 66,000
E-Commerce Operations Lead: Drive Fulfillment & Team
E-Commerce Operations Lead: Drive Fulfillment & Team

Kroger • Lebanon (TN)

On-site
USD 38,000 - 52,000