E‑Commerce Operations Lead

The Kroger Co.; Royal Oak (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kroger Co. in Royal Oak, MI is hiring for an e-Commerce Store Supervisor role to support day-to-day operations of the store's e-Commerce department and uphold Kroger's values.

You will lead the e-Commerce team, ensure accurate order processing, and maintain strong customer service while adhering to safety standards. The ideal candidate has supervisory experience, basic computer skills, and excellent communication abilities, with a focus on accuracy, efficiency, and teamwork in a fast-paced

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Supervisory experience

Shelf tags

Basic computer skills

Oral and written communication

Basic math

Self-directed

Job description

The Kroger Co. in Royal Oak, MI is hiring for an e-Commerce Store Supervisor role to support day-to-day operations of the store's e-Commerce department and uphold Kroger's values.

You will lead the e-Commerce team, ensure accurate order processing, and maintain strong customer service while adhering to safety standards. The ideal candidate has supervisory experience, basic computer skills, and excellent communication abilities, with a focus on accuracy, efficiency, and teamwork in a fast-paced