E-Commerce Lead - Operations & Training

Metro Market; Town of Mukwonago (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Discounts on purchases

Tuition reimbursement

Career growth opportunities

Job summary

Metro Market is seeking a Store e-Commerce supervisor in Wisconsin to assist the Store e-Commerce manager in day-to-day operations, upholding our values of respect, honesty, integrity, diversity, inclusion and safety.

You will oversee order intake, assign work to selectors and customer attendants, train staff, schedule shifts, troubleshoot equipment, and ensure compliance with laws and company guidelines in a fast-paced, customer-focused environment.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety, and company guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as in-charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and assign work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperatures.
• Perform opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily and annual performance reviews.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Handle conflicts in a calm, cooperative manner.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.

Skills

Supervisory experience

Read shelf tags

Basic knowledge of computers

Excellent oral/written communication

Basic math skills

Self-directed

Job description

Metro Market is seeking a Store e-Commerce supervisor in Wisconsin to assist the Store e-Commerce manager in day-to-day operations, upholding our values of respect, honesty, integrity, diversity, inclusion and safety.

You will oversee order intake, assign work to selectors and customer attendants, train staff, schedule shifts, troubleshoot equipment, and ensure compliance with laws and company guidelines in a fast-paced, customer-focused environment.