E-Commerce Ops Lead - Team Steward & Growth

Metro Market; Village of Plover (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Employee discounts

Paid time off

Flexible scheduling

Job summary

The Kroger family of companies is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager in daily operations at our Plover, WI location. You will help maintain order accuracy, customer satisfaction, and adherence to safety and company guidelines.

You will train staff, manage scheduling, and act as the department lead when the manager is unavailable, handling order fulfillment and process improvements in a fast-paced setting.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to laws, safety procedures and company guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of selector and customer attendant roles.
• Act as person in charge of the e-Commerce department when manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report discrepancies to pricing, scanning, item location and temperature types.
• Perform opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily and annual performance.
• Ability to work in a fast-paced environment and manage conflicts constructively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Basic math

Self-directed work

Job description

The Kroger family of companies is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager in daily operations at our Plover, WI location. You will help maintain order accuracy, customer satisfaction, and adherence to safety and company guidelines.

You will train staff, manage scheduling, and act as the department lead when the manager is unavailable, handling order fulfillment and process improvements in a fast-paced setting.