E-Commerce Sales Associate - Flex

The Biltmore Company; Asheville (NC); On-site; USD 19,423 - 27,663; Part time

Job summary

The Biltmore Company is hiring an E-Commerce Sales Associate - Flex to support the biltmoreshop.com guest experience. This part-time, 20-29 hour/wk role acts as a liaison between phone orders and packing teams, entering orders in Counterpoint and ShipCompliant for tax reporting.

Prior retail/service experience and proficiency in Microsoft Office are essential. Responsibilities include coordinating order distribution for timely shipping, maintaining order status, and assisting the E-Commerce and

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in retail sales or guest service.
• Demonstrated commitment to world-class internal and external guest service.
• Active listening skills with ability to use suggestive selling techniques.
• Proficient in Microsoft Office and able to learn POS and inventory systems.
• Excellent interpersonal and communication skills; clear written/verbal communication.
• Strong organizational and time-management skills; detail-oriented.
• Proactive, with good judgement and ability to work independently or in a team.
• Service-minded philosophy in all guest interactions.
• Proficiency with Microsoft Office and willingness to learn Biltmore software.

Responsibilities

• Work as liaison between phones and fulfillment teams to distribute orders for timely packing and shipping.
• Enter phone and shop orders to meet monthly deadlines for wine compliance and tax reporting.
• Maintain knowledge of Biltmore Shop products and respond to inquiries from phone agents.
• Assist reservations and sales team with inventory requests as needed.
• Ensure orders are distributed to packing locations on time to meet delivery guarantees.
• Provide general assistance to Retail, E-Commerce, and Fulfillment departments as needed.
• Maintain order status and communicate delays or issues to guests.
• Support the E-Commerce lead and contribute to smooth daily operations.

Skills

Customer service

Interpersonal communication

Active listening

Suggestive selling

Microsoft Office

Inventory management

Team collaboration

Email communication

Education

High school diploma or equivalent

Tools

Shopify

Salesforce

Ship Manager

Excel

POS systems

Job description

## E-Commerce Sales Associate - FlexApplylocations: Biltmore Estatetime type: Part timeposted on: Posted Todayjob requisition id: JR103320**Job Description**The E-Commerce Sales Associate is responsible for providing a continuation of a world-class “behind-the-scenes” shopping experience for all guests who visit biltmoreshop.com and working as a liaison between phone orders and merchandise/wine packing teams. The Associate will accurately collect, sort, and distribute all phone orders to the appropriate packing locations. Other duties will include entering phone and Wine Shop orders into Counterpoint and Ship Compliant for tax reporting. Along with assisting the E-Commerce Lead Sales Associate in the daily operation to ensure our guest orders are taken care of in a timely manner. With a high focus during peak guest visitation throughout the year. Also, providing general assistance and support to E-Commerce and Fulfillment Department Teams as needed.The starting pay range for this position begins at **$17.09/hour** and is based on the level of qualifications and relevant experience above the minimum requirements.**Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year.****Essential Job Duties:**1. Ability to work efficiently in a fast-paced environment. 2. Must have a strong proficiency in Microsoft Office and have the ability to learn Biltmore systems, including Shopify, Salesforce, Counterpoint, ShipCompliant, and other retail and e-commerce applications. 3. Must maintain a service-minded philosophy with every internal guest interaction. 4. Works as a liaison between phones and the fulfillment teams to distribute orders for timely packing and shipping. 5. Maintains general knowledge of Biltmore Shop and product assortment and is prepared to respond to inquiries from phone agents. 6. Assists with locating merchandise for guests who have visited Biltmore and call in to order products they have seen in the shops. 7. Ensures all orders are distributed to packing locations on time to meet delivery guarantees and guest expectations. 8. Maintains the status of each e-commerce order to ensure they are kept current and notifies guests of any difficulties or delays with their order. 9. Enters all phone and shop orders to meet monthly deadlines for wine compliance and tax reporting. 10. Assist with researching "open orders" and releasing them as needed. 11. Provide general assistance and support for the Retail Department, E-Commerce, and Fulfillment Departments as needed. 12. Must have the ability to work independently and within a team. 13. Assist the Reservation and Sales Team with inventory requests as needed.**Qualifications:**1. High school diploma or equivalent. Additional education, training, and/or certification(s) preferred. 2. Minimum of one (1) year of experience in retail sales or other similar guest service setting. The ideal candidate will have prior experience working in a high-end retail or e-commerce shopping environment. 3. Demonstrated commitment to providing world-class internal and external guest service. 4. Ability to employ active listening skills is a must; should be familiar with and/or able to quickly learn suggestive selling techniques and best practices. 5. Solid computer skills; should be proficient in Microsoft Office, the internet, and able to quickly learn Biltmore's point of sale (POS) and inventory tracking systems. Knowledge of Shopify, Salesforce, and FedEx Ship Manager software is preferred, as well as basic knowledge of Excel. 6. Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing. 7. Strong organizational and management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment. 8. Must be proactive, able to take initiative, and able to exercise good judgment. 9. Must maintain a service-minded philosophy with every internal and external guest interaction. 10. Must have a strong proficiency in Microsoft Office and have the ability to learn Biltmore software, along with a clear, concise, and professional email communication style.**Physical Requirements:**1. Ability to sit for extended periods of time. 2. Ability to lift 20 pounds occasionally. 3. Ability to visually identify products, color recognition, and distinguishing features. 4. This job will be located indoors.