E-Commerce Sales Associate - Flex

Biltmore; Asheville (NC); On-site; USD 23,419 - 27,552; Full time

Job summary

Biltmore is seeking an E-Commerce Sales Associate to ensure a seamless behind-the-scenes shopping experience for guests visiting biltmoreshop.com. You will coordinate phone orders with packing teams, input orders into Counterpoint and ShipCompliant, and support the E-Commerce Lead Sales Associate in daily operations, especially during peak times.

Ideal candidates have retail or high-end e-commerce experience, strong MS Office proficiency, and the ability to learn Shopify, Salesforce, and

Qualifications

• High school diploma or equivalent; additional education preferred.
• Minimum of one year in retail sales or guest service; high-end retail/e-commerce preferred.
• Proven commitment to world-class guest service.
• Ability to learn and use Biltmore POS and inventory systems.
• Strong communication, written and verbal skills.
• Proactive, detail-oriented, and able to work independently or in a team.

Responsibilities

• Serve as liaison between phone orders and fulfillment teams to ensure timely packing and shipping.
• Enter phone and shop orders into Counterpoint and ShipCompliant for tax reporting.
• Assist E-Commerce Lead Sales Associate in daily operations during peak periods.
• Provide general support to E-Commerce and Fulfillment teams as needed.
• Maintain order status and notify guests of delays or issues.
• Support inventory requests from Reservation and Sales teams.

Skills

Customer service

Active listening

Communication

Organization

Teamwork

Proactivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Shopify

Salesforce

FedEx Ship Manager

POS System

Inventory tracking

Job description

Job Description

The E-Commerce Sales Associate is responsible for providing a continuation of a world-class “behind-the-scenes” shopping experience for all guests who visit biltmoreshop.com and working as a liaison between phone orders and merchandise/wine packing teams. The Associate will accurately collect, sort, and distribute all phone orders to the appropriate packing locations. Other duties will include entering phone and Wine Shop orders into Counterpoint and Ship Compliant for tax reporting. Along with assisting the E-Commerce Lead Sales Associate in the daily operation to ensure our guest orders are taken care of in a timely manner. With a high focus during peak guest visitation throughout the year. Also, providing general assistance and support to E-Commerce and Fulfillment Department Teams as needed.

The E-Commerce Sales Associate is responsible for providing a continuation of a world-class “behind-the-scenes” shopping experience for all guests who visit biltmoreshop.com and working as a liaison between phone orders and merchandise/wine packing teams. The Associate will accurately collect, sort, and distribute all phone orders to the appropriate packing locations. Other duties will include entering phone and Wine Shop orders into Counterpoint and Ship Compliant for tax reporting. Along with assisting the E-Commerce Lead Sales Associate in the daily operation to ensure our guest orders are taken care of in a timely manner. With a high focus during peak guest visitation throughout the year. Also, providing general assistance and support to E-Commerce and Fulfillment Department Teams as needed.

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year.

Essential Job Duties

• Ability to work efficiently in a fast-paced environment.
• Must have a strong proficiency in Microsoft Office and have the ability to learn Biltmore systems, including Shopify, Salesforce, Counterpoint, ShipCompliant, and other retail and e-commerce applications.
• Must maintain a service-minded philosophy with every internal guest interaction.
• Works as a liaison between phones and the fulfillment teams to distribute orders for timely packing and shipping.
• Maintains general knowledge of Biltmore Shop and product assortment and is prepared to respond to inquiries from phone agents.
• Assists with locating merchandise for guests who have visited Biltmore and call in to order products they have seen in the shops.
• Ensures all orders are distributed to packing locations on time to meet delivery guarantees and guest expectations.
• Maintains the status of each e-commerce order to ensure they are kept current and notifies guests of any difficulties or delays with their order.
• Enters all phone and shop orders to meet monthly deadlines for wine compliance and tax reporting.
• Assist with researching "open orders" and releasing them as needed.
• Provide general assistance and support for the Retail Department, E-Commerce, and Fulfillment Departments as needed.
• Must have the ability to work independently and within a team.
• Assist the Reservation and Sales Team with inventory requests as needed.

Qualifications

• High school diploma or equivalent. Additional education, training, and/or certification(s) preferred.
• Minimum of one (1) year of experience in retail sales or other similar guest service setting. The ideal candidate will have prior experience working in a high-end retail or e-commerce shopping environment.
• Demonstrated commitment to providing world-class internal and external guest service.
• Ability to employ active listening skills is a must; should be familiar with and/or able to quickly learn suggestive selling techniques and best practices.
• Solid computer skills; should be proficient in Microsoft Office, the internet, and able to quickly learn Biltmore's point of sale (POS) and inventory tracking systems. Knowledge of Shopify, Salesforce, and FedEx Ship Manager software is preferred, as well as basic knowledge of Excel.
• Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing.
• Strong organizational and management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment.
• Must be proactive, able to take initiative, and able to exercise good judgment.
• Must maintain a service-minded philosophy with every internal and external guest interaction.
• Must have a strong proficiency in Microsoft Office and have the ability to learn Biltmore software, along with a clear, concise, and professional email communication style.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift 20 pounds occasionally.
• Ability to visually identify products, color recognition, and distinguishing features.
• This job will be located indoors.