E-Commerce Fulfillment Operations Lead

Radial Inc.; Avon, Northern (IN, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Generous PTO

Educational assistance

Fertility & Adoption benefits

HSA funding

Job summary

Radial Inc. is seeking an Operations Manager to lead an on-site team at our Avon, Indiana campus, directing inbound, pick/pack, outbound and inventory processes. You’ll drive continuous improvement and ensure client SLA targets and quality goals are met, leveraging Lean/Six Sigma and data-driven decisions.

Lead shifts, develop staff, manage budget, and partner with clients to optimize performance while maintaining safety and productivity across the value stream.

Qualifications

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• LEAN/Six Sigma or similar; Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in productivity improvements through CI efforts.
• Execution focused with flexibility and strong customer focus.
• Strong written and oral communication; ability to coach and mentor.
• Proficiency with Microsoft Office, especially Excel; intermediate math skills.
• Ability to lift 50 lbs and push/pull up to 100 lbs.

Responsibilities

• Accountable to client SLA agreements and site quality targets.
• Develop day-to-day operational strategy for safe, productive campus operations.
• Mentor and develop direct reports.
• Oversee 2nd shift and weekend shifts as needed during peak season.
• Lead performance management for the area.
• Plan, prioritize, and communicate shift directives for efficiency.
• Interact with clients on operational topics.
• Oversee quality assurance, establish metrics and improve tools and processes.
• Deliver performance evaluations and provide feedback.
• Promote continuous improvement and a culture of accountability.
• Drive lean process improvements and CI initiatives.
• Organize resources to improve safety, quality, service, and cost.
• Maintain SOPs and ensure staff training is current.
• Coach, mentor, and motivate staff; collaborate with peers and leadership.
• Manage on-site seasonal staffing relationships and labor planning.
• Budget management for the value stream.

Skills

Leadership

Operations management

Lean/Six Sigma

Excel

Data analysis

Communication

Coaching

Budgeting

Education

Bachelor's degree

HS Degree or GED

Tools

Microsoft Office

Job description

Radial Inc. is seeking an Operations Manager to lead an on-site team at our Avon, Indiana campus, directing inbound, pick/pack, outbound and inventory processes. You’ll drive continuous improvement and ensure client SLA targets and quality goals are met, leveraging Lean/Six Sigma and data-driven decisions.

Lead shifts, develop staff, manage budget, and partner with clients to optimize performance while maintaining safety and productivity across the value stream.