Operations Manager

Radial Inc.; Avon, Northern (IN, KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Generous PTO

Educational assistance

Fertility & Adoption benefits

HSA funding

Job summary

Radial Inc. is seeking an Operations Manager to lead an on-site team at our Avon, Indiana campus, directing inbound, pick/pack, outbound and inventory processes. You’ll drive continuous improvement and ensure client SLA targets and quality goals are met, leveraging Lean/Six Sigma and data-driven decisions.

Lead shifts, develop staff, manage budget, and partner with clients to optimize performance while maintaining safety and productivity across the value stream.

Qualifications

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• LEAN/Six Sigma or similar; Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in productivity improvements through CI efforts.
• Execution focused with flexibility and strong customer focus.
• Strong written and oral communication; ability to coach and mentor.
• Proficiency with Microsoft Office, especially Excel; intermediate math skills.
• Ability to lift 50 lbs and push/pull up to 100 lbs.

Responsibilities

• Accountable to client SLA agreements and site quality targets.
• Develop day-to-day operational strategy for safe, productive campus operations.
• Mentor and develop direct reports.
• Oversee 2nd shift and weekend shifts as needed during peak season.
• Lead performance management for the area.
• Plan, prioritize, and communicate shift directives for efficiency.
• Interact with clients on operational topics.
• Oversee quality assurance, establish metrics and improve tools and processes.
• Deliver performance evaluations and provide feedback.
• Promote continuous improvement and a culture of accountability.
• Drive lean process improvements and CI initiatives.
• Organize resources to improve safety, quality, service, and cost.
• Maintain SOPs and ensure staff training is current.
• Coach, mentor, and motivate staff; collaborate with peers and leadership.
• Manage on-site seasonal staffing relationships and labor planning.
• Budget management for the value stream.

Skills

Leadership

Operations management

Lean/Six Sigma

Excel

Data analysis

Communication

Coaching

Budgeting

Education

Bachelor's degree

HS Degree or GED

Tools

Microsoft Office

Job description

At Radial, our employeesarethe forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for anOperationsManager.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial

RoleSummary

TheOperations Managerprovides leadership and supervision toanoperations teamworking forthe same value stream to create a world-class operations team. This includes, but is not limited to,managinginbound and,pick/ packoperations,and outbound shipments, andmaintaininginventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement andsupportsalean culture ofinventory,people,and processes.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manageday to dayoperationalstrategyensuring the campusoperatesin a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work weekresponsibility of clientorclients(including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives toensure efficiency, accuracy,and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance, includingestablishingmetrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback asnecessary, including salariedmembers of management.
• Promote and develop aculture of continuous improvementwithin the value stream.
• Deliver productivityandimprovements in line with KPIs.
• Own lean process improvement and CI initiatives.
• Organizes and manages all necessary resourcesrequiredto improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date andmaintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Managerelationships with on-site seasonal staffing representatives andadvise the director of operations on seasonal labor needs.
• Budget management for valuestream.

Qualifications

• Bachelor’s degreestronglypreferred /HS Degree or GEDrequired.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data toidentifydefects and root cause analysis.
• Identifyprocess opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability toestablishand orenhance quality control procedures.
• Mustdemonstrate the capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasisinExcel.
• Musthave intermediate math skills.
• Must be able to lift50lbs.Must be able to push or pull carts of up to 100lbs.

Travel

• This positionis notremote.
• Travelis notrequired.
• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educationalassistanceand more!

1st Shift Hours

Monday to Friday 7:00am to 4:30pm. Must be available to work 2nd shift as needed during peak season.

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application processprovidesan equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you needa reasonableaccommodationin order tosearch for a job opening or tosubmitan application, please contact us by [e-mail] . We will work toassistdisabled job seekers whose disability prevents them from being able to apply online. Candidates with arrest orconvictionsrecords will be considered for employmentin accordance withthe Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Access this link to review our privacy notice:Radial, Inc. Privacy Notice for Candidates | Radial

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.