Pandora Manager, E-Commerce Fulfillment

Pandora; Glen Burnie (MD); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health & wellness benefits

Retirement savings

Learning & development

Employee discounts

Paid time off

Job summary

Pandora is seeking a Manager, E-Commerce Fulfillment to lead in-house e-commerce fulfillment across DTC and marketplace channels from our Maryland operations. You will shape the future of digital fulfillment capabilities through processes, systems, and a high-performing team.

The role requires 5+ years in DTC distribution with strong analytical and stakeholder management skills, plus experience with WMS/ERP and fast-paced environments.

Qualifications

• Bachelor's degree in Supply Chain, Operations, Business or related field.
• 5+ years of DTC distribution experience in e-commerce, fulfillment, or distribution operations.
• Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows.
• Experience leading teams in a fast-paced, high-volume environment.
• Demonstrated ability to build processes and lead operational transformation initiatives.

Responsibilities

• Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure.
• Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels.
• Oversee end-to-end order execution including order processing, picking, packing, and shipping.
• Build scalable fulfillment processes to support growth across DTC and marketplace channels.
• Lead and develop a high-performing operations team, including labor and capacity planning.
• Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams.
• Drive KPI performance including order accuracy, ship-on-time, and order cycle time.
• Identify risks and implement process improvements to enhance efficiency and customer experience.
• Develop and maintain SOPs, ensuring consistent and high-quality execution.

Skills

Analytical & problem-solving

Communication & stakeholder mgmt

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain/Operations or related field

Tools

WMS

ERP

Job description

Manager, E-Commerce Fulfillment, Pandora AME Operations

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Pandora Operations team is committed to providing fast, accurate service to all customers while driving efficiency and continuous improvement across our network.

This role will lead Pandora's e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This leader will play a critical role in shaping the future of our digital fulfillment capabilities.

Your Role as Manager, E-Commerce Fulfillment:

• Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure
• Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels
• Oversee end-to-end order execution including order processing, picking, packing, and shipping
• Build scalable fulfillment processes to support growth across DTC and marketplace channels
• Lead and develop a high-performing operations team, including labor and capacity planning
• Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams
• Drive KPI performance including order accuracy, ship-on-time, and order cycle time
• Identify risks and implement process improvements to enhance efficiency and customer experience
• Develop and maintain SOPs, ensuring consistent and high-quality execution

What is needed to succeed:

• Bachelor's degree in Supply Chain, Operations, Business or related field
• 5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations
• Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)
• Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows
• Demonstrated ability to build processes and lead operational transformation initiatives
• Experience leading teams in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills with a data-driven mindset
• Collaboration across functions and teams
• Strong communication and stakeholder management
• Adaptability in a fast-paced environment
• Customer-focused mindset

Our Benefits & Perks:

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off.

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