E‑Commerce Fulfillment Leader

Recochem Inc.

Montgomery (AL)

On-site

USD 65,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Paid vacation and holidays

Tuition assistance program

Job summary

Recochem Inc. is seeking an experienced E-Commerce Warehouse Manager to lead end-to-end DTC fulfillment, including picking, packing, shipping, returns, and inventory control for online channels at our Montgomery, AL facility.

The role focuses on optimizing fulfillment speed, accuracy, and cost-efficiency while managing the DTC shipping team and coordinating with Marketing and Customer Service to support promotions and product launches. Strong leadership and analytical skills are essential.

Qualifications

3+ years of warehouse or distribution experience with a focus on e-commerce fulfillment or DTC operations (required).
Previous management or supervisory experience leading fulfillment teams (required).
Strong understanding of e-commerce order management, pick/pack/ship processes, and returns logistics.
Experience with small parcel shipping (UPS, FedEx, USPS) and rate optimization.
Experience with kitting, subscription fulfillment, or promotional packaging operations.
Familiarity with warehouse management systems and e-commerce platforms (SAP preferred; Shopify, WMS, or OMS experience a plus).
Strong organizational, analytical, problem-solving, and communication skills.
Knowledge of safety regulations and warehouse best practices.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Ability to lift up to 50 lbs. and work in a warehouse environment.
Bachelor’s degree in relevant field preferred; equivalent combination of education and experience considered

Responsibilities

Manage and direct all daily e-commerce warehouse operations, including DTC order fulfillment, picking, packing, shipping, and returns processing
Develop and execute strategies to optimize e-commerce fulfillment speed, accuracy, and cost-efficiency
Oversee and manage the Direct-to-Consumer (DTC) shipping team, ensuring timely and accurate order fulfillment across all online sales channels
Analyze and optimize e-commerce shipping workflows to improve efficiency, reduce errors, and increase throughput
Supervise kitting operations, including scheduling, staffing, and quality control for subscription boxes, promotional bundles, and special e-commerce packaging
Track and report on kitting performance metrics, including output, labor efficiency, and cost per kit
Plan and manage kitting work orders and schedules to ensure alignment with customer demand, promotional calendars, and on-time fulfillment
Monitor and manage e-commerce order volume forecasting to align staffing and resources with demand fluctuations, seasonal peaks, and promotional events
Ensure inventory accuracy for e-commerce SKUs through cycle counts, audits, and real‑time inventory tracking
Coordinate with E-Commerce, Marketing, and Customer Service teams to align fulfillment operations with online sales strategies, promotions, and product launches
Manage relationships with parcel carriers and last‑mile delivery providers to negotiate rates and ensure service level agreements are met
Implement and maintain quality control processes to minimize order errors, damages, and customer complaints
Identify opportunities for process improvements, automation, and technology adoption to enhance e-commerce fulfillment operations
Implement and enforce safety standards and operational procedures within the e-commerce fulfillment area
Manage returns processing workflows to ensure efficient inspection, restocking, and disposition of returned merchandise