E‑Commerce Fulfillment Lead — On‑Floor Ops & Coaching

Fanatics; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Fanatics Collectibles is seeking a Lead, E-Commerce Fulfillment to direct daily fulfillment workstreams and mentor on-shift teams. The role emphasizes coaching, prioritization, and problem-solving in a fast-paced DTC environment.

The ideal candidate will manage batchings, picks, packing, and shipping with a focus on accuracy and efficiency while maintaining safety standards on the floor.

Qualifications

• 1–3 years of fulfillment, warehouse, or distribution experience.
• Prior lead, senior associate, or informal leadership experience preferred.
• Experience in DTC / e-commerce fulfillment strongly preferred.
• Ability to lead teams in a fast-paced, metric-driven environment.
• Strong communication and problem-solving skills.
• Comfort working on the floor for the majority of the shift.

Responsibilities

• Lead daily execution of assigned DTC fulfillment workstream.
• Assign labor, manage task prioritization, and balance workload throughout the shift.
• Ensure orders are processed in accordance with SLA, accuracy, and quality standards.
• Monitor backlog, throughput, and bottlenecks; adjust staffing as needed.
• Support batching and wave execution in coordination with batching associates.
• Provide on-the-floor direction, coaching, and feedback to associates.
• Train new hires and cross-train associates across fulfillment functions.
• Reinforce standard work, safety, and compliance expectations.
• Support performance management through real-time feedback and documentation.
• Serve as escalation point for associate questions and issues during shift.

Skills

Leadership

Communication

Problem solving

Floor presence

DTC / e-commerce fulfillment

Tools

Extensiv WMS

Job description

Fanatics Collectibles is seeking a Lead, E-Commerce Fulfillment to direct daily fulfillment workstreams and mentor on-shift teams. The role emphasizes coaching, prioritization, and problem-solving in a fast-paced DTC environment.

The ideal candidate will manage batchings, picks, packing, and shipping with a focus on accuracy and efficiency while maintaining safety standards on the floor.