E-commerce Fulfillment & Customer Care Specialist

Phillips Candy House In; Boston (MA); Presencial; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

Phillips Chocolates in Boston is seeking an Ecommerce Fulfillment Specialist to manage daily online and phone orders and coordinate shipments via FedEx, UPS and local couriers.

The role requires 1–2 years in order fulfillment or customer service, strong computer skills, and the ability to stand for extended periods and lift up to 30 lbs. This is a full-time seasonal position based in person in Boston.

Qualificações

• 1 to 2 years of experience in order fulfillment and/or customer service.
• Excellent computer skills and ability to learn new software quickly.
• Strong organizational skills and attention to detail.

Responsabilidades

• Ensure timely processing of all online and phone orders.
• Handle daily inquiries from customers by phone and email regarding order status, tracking orders, and complaint resolution.
• Ensure all orders ship on time, with correct products, properly packaged to protect product in transit, and shipped to the correct customer, with verified addresses.
• Assist with daily outbound shipment activities for the company.
• Maintain materials for shipping and packaging in an organized manner; conduct monthly inventory counts.
• Report website issues, client feedback and opportunities for improvement to management.

Conhecimentos

Order Fulfillment

Customer Service

Attention to detail

Organizational skills

Computer skills

Descrição da oferta de emprego

Phillips Chocolates in Boston is seeking an Ecommerce Fulfillment Specialist to manage daily online and phone orders and coordinate shipments via FedEx, UPS and local couriers.

The role requires 1–2 years in order fulfillment or customer service, strong computer skills, and the ability to stand for extended periods and lift up to 30 lbs. This is a full-time seasonal position based in person in Boston.