In-Person B2B Fulfillment Specialist (Seasonal)

Phillips Candy House In; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Phillips Chocolates in Boston is hiring a B2B Fulfillment Associate to manage ecommerce and phone orders, coordinate shipments via FedEx/UPS and local couriers, and ensure accurate, timely deliveries. The role emphasizes customer service and attention to detail in a fast-paced setting.

Candidates should have 1–2 years in fulfillment or customer service, strong computer skills, and the ability to lift up to 30 lbs.

Qualifications

• 1–2 years’ experience in Order Fulfillment and/or Customer Service.
• Excellent computer skills and ability to learn new software quickly.
• Strong organization and attention to detail.

Responsibilities

• Process online and phone orders in a timely manner.
• Respond to customer inquiries by phone or email about order status and tracking.
• Ensure orders ship on time with correct products and proper packaging.
• Assist with outbound shipments and inventory counts at month end.
• Report website issues and client feedback to management.

Skills

Order Fulfillment

Customer Service

Inventory Management

Basic Computer Skills

Tools

Shipping Software

Job description

Phillips Chocolates in Boston is hiring a B2B Fulfillment Associate to manage ecommerce and phone orders, coordinate shipments via FedEx/UPS and local couriers, and ensure accurate, timely deliveries. The role emphasizes customer service and attention to detail in a fast-paced setting.

Candidates should have 1–2 years in fulfillment or customer service, strong computer skills, and the ability to lift up to 30 lbs.