B2B Fulfillment Associate

Phillips Candy House In; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Phillips Chocolates in Boston is hiring a B2B Fulfillment Associate to manage ecommerce and phone orders, coordinate shipments via FedEx/UPS and local couriers, and ensure accurate, timely deliveries. The role emphasizes customer service and attention to detail in a fast-paced setting.

Candidates should have 1–2 years in fulfillment or customer service, strong computer skills, and the ability to lift up to 30 lbs.

Qualifications

• 1–2 years’ experience in Order Fulfillment and/or Customer Service.
• Excellent computer skills and ability to learn new software quickly.
• Strong organization and attention to detail.

Responsibilities

• Process online and phone orders in a timely manner.
• Respond to customer inquiries by phone or email about order status and tracking.
• Ensure orders ship on time with correct products and proper packaging.
• Assist with outbound shipments and inventory counts at month end.
• Report website issues and client feedback to management.

Skills

Order Fulfillment

Customer Service

Inventory Management

Basic Computer Skills

Tools

Shipping Software

Job description

Description

Job description

B2B Fulfillment Associate

Join our “Sweet Team” working around the best hand-crafted chocolates in the industry at Phillips Chocolates, Boston’s original artisan chocolatier. Phillips Chocolates is looking for a B2B Fulfillment Associate to join our team and to be responsible for the fulfillment activities including leading day to day activities for all ecommerce, phone orders, along with preparation of shipments of all outbound orders via FedEx, UPS and Local Couriers. The candidate must be self-driven, results oriented and focused on delivering excellent customer service. This is a full-time position.

Responsibilities include:

- Ensure timely processing of all online and phone orders

- Handle daily inquiries from customer by phone and email regarding order status, tracking orders, and complaint resolution

- Ensuring all orders ship on time, with correct products, properly packaged to protect product in transit, and is sent to the correct customer, verify customers addresses.

- Assists with daily activities for all outbound shipments for company.

- Maintains materials for shipping and packaging in organized manner, making sure inbound receipt of supplies are put away promptly, and performs inventory counts at month end

- Report to management all website issues, client feedback and other opportunities for improvement

Qualifications:

- 1 to 2 years’ experience in Order Fulfillment and/or Customer Service

- Excellent Computer skills required with ability to learn new software quickly

- Great organization skills and strong attention to details and accuracy

- Ability to stand on your feet for duration of shift; Ability to lift 30 lbs; Ability to lift, organize and move merchandise and other items.

Job Type: Full-Time Seasonal

Schedule:

• 8 hour shift, Monday through Friday

Work Location: In person

Starting Rate: $19.00/hr