E-commerce Fraud Risk Associate (NetSuite Pro)

Addison Group; Smyrna (TN); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Addison Group is seeking an onsite Fraud Prevention Associate in the Smyrna, TN area. You will review orders flagged by automated systems, investigate customer details, and decide to confirm or cancel orders via phone and email.

The role emphasizes accuracy, data verification, and trend analysis in a fast-paced, process-driven environment. Required are an Associate's degree (Bachelor's preferred) and 0-1+ years in e-commerce, fraud, or related analytics.

Qualifications

• Associate's degree required; Bachelor's preferred.
• 0-1+ years of experience in e-commerce, fraud, risk management, or related analytical role.
• ERP experience with NetSuite strongly preferred; similar ERP acceptable.
• CRM experience with ServiceNow or adjacent platform.

Responsibilities

• Review orders flagged by automated systems and investigate account details.
• Confirm or cancel orders via phone and email.
• Verify customer data to prevent refund delays and reduce fraud risk.
• Investigate Terms of Use violations and analyze chargeback cases.
• Identify fraud trends and share insights across departments.
• Adapt to training upfront and learn new processes quickly.

Skills

Attention to detail

Investigative mindset

Fast-paced environment adaptability

Education

Associate's degree

Bachelor's degree

Tools

NetSuite ERP

ServiceNow CRM

Job description

Addison Group is seeking an onsite Fraud Prevention Associate in the Smyrna, TN area. You will review orders flagged by automated systems, investigate customer details, and decide to confirm or cancel orders via phone and email.

The role emphasizes accuracy, data verification, and trend analysis in a fast-paced, process-driven environment. Required are an Associate's degree (Bachelor's preferred) and 0-1+ years in e-commerce, fraud, or related analytics.