e-COMMERCE/DEPARTMENT LEAD

Kroger; Bedford (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in Indiana is seeking an e-Commerce/Department Lead to oversee daily operations of the e-Commerce department. The role involves managing a team, ensuring compliance with safety procedures, and providing excellent customer service. Ideal candidates will have supervisory experience and strong communication skills. The company offers comprehensive benefits including healthcare and growth opportunities.

Benefits

Healthcare

Flexible Scheduling

Counseling

Associate Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Proven supervisory experience is required.
• Excellent communication skills are essential.

Responsibilities

• Assist in managing day-to-day operations of the e-Commerce department.
• Train team members and perform duties of selectors and customer attendants.

Skills

Supervisory Experience

Communication

Basic Math Skills

Job description

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Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
2. Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
3. Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
4. Train all functions and duties of the selector and customer attendant roles.
5. Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
6. Assist with scheduling to meet operational and associates’ needs.
7. Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
8. Print and distribute order labels, including orders for perishable departments.
9. Troubleshoot e-Commerce equipment and devices.
10. Maintain supplies needed to perform duties.
11. Maintain organization and cleanliness of staging areas and equipment.
12. Report discrepancies in pricing, scanning, item location, and temperature types to the store e-Commerce manager.
13. Perform opening and closing procedures.
14. Learn and implement process improvements as directed by division or enterprise e-Commerce team.
15. Provide feedback on team members' daily and annual performance reviews.
16. Work cooperatively in high-paced and stressful environments.
17. Manage conflict in a reasonable, nonconfrontational manner.
18. Act with honesty and integrity regarding customer and business information.
19. Follow directions and seek assistance when necessary to resolve issues.
20. Support and assist minors, individuals with special needs, and older adults.
21. Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent communication skills
• Basic math skills (counting, addition, subtraction)
• Self-directed with minimal supervision

Desired

• Experience in production or warehouse environments, stocking shelves, or cashier roles

About Us

Based in Indiana, Jay C merged with The Kroger Company in 1999. We serve customers in 22 stores across the state. As part of Kroger, we value diverse teams passionate about food and people, aiming to create positive experiences for customers, communities, and employees. We prioritize innovation and growth, providing opportunities for career development and success.

What You’ll Receive From Us

Comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, associate discounts, tuition reimbursement, and growth opportunities. For details, visit our Benefits Page.