e-COMMERCE/DEPARTMENT LEAD

Kroger; Brownstown Charter Township (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading grocery chain as an e-Commerce/Department Lead, where you'll assist in managing daily operations, train team members, and ensure customer satisfaction. This role emphasizes communication, supervisory skills, and adherence to safety guidelines, offering growth opportunities within a diverse team.

Benefits

Health Coverage

Flexible Scheduling

Counseling

Associate Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Proven supervisory experience required.
• Excellent communication skills necessary.

Responsibilities

• Assist the Store e-Commerce manager in daily operations.
• Train team members and manage e-Commerce department.
• Ensure compliance with laws and company guidelines.

Skills

Communication

Supervisory Experience

Basic Math Skills

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger

Assist the Store e-Commerce manager in managing the day-to-day operations of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute work to selectors and customer attendants
• Print and distribute order labels, including for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain supplies needed to perform duties
• Keep staging areas and equipment organized and clean
• Report discrepancies in pricing, scanning, item location, or temperature to the manager
• Perform opening and closing procedures
• Implement process improvements as directed by the division or enterprise e-Commerce team
• Provide feedback on team members' performance
• Work cooperatively in high-paced and stressful environments
• Manage conflict reasonably and cooperatively
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when needed
• Support interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodations

Qualifications

Minimum:

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent communication skills
• Basic math skills
• Self-directed with minimal supervision

Desired:

• Experience in production or warehouse environments, stocking, or cashier roles

About Us

From a small Cincinnati grocery store over a century ago, Kroger has grown into the nation's largest grocer with nearly 2,800 stores across 35 states. We pride ourselves on diverse teams, innovation, and creating positive experiences for customers and communities. We value people and strive to support your growth and success, whether part-time or a new career path.

Benefits

We offer comprehensive benefits supporting your well-being, including health coverage, flexible scheduling, counseling, associate discounts, tuition reimbursement, and growth opportunities. For more details, visit our Benefits Page.