e-COMMERCE/DEPARTMENT LEAD

Kroger Mountain View Foods; Bedford (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading grocery company as an e-Commerce Supervisor in Bedford, IN. You will manage daily operations, train staff, and ensure customer satisfaction. The role requires strong communication and supervisory skills. Enjoy comprehensive benefits and growth opportunities.

Benefits

Healthcare

Flexible Scheduling

Counseling

Associate Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Proven supervisory experience required.
• Excellent oral/written communication skills needed.

Responsibilities

• Assist Store e-Commerce manager with daily operations.
• Train team members and manage e-Commerce department.
• Ensure compliance with food safety procedures.

Skills

Communication

Supervisory Experience

Self-directed

Basic Math Skills

Job description

Assist the Store e-Commerce manager in managing the day-to-day operations of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies needed to perform duties.
• Keep staging areas and equipment organized and clean.
• Report pricing, scanning, item location discrepancies, and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and annual reviews.
• Work cooperatively in high-paced and stressful environments.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Support and assist through interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

MINIMUM

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects independently.

DESIRED

• Experience in production or warehouse environments, stocking shelves, or cashier roles.

Job Info

• Job Identification: 124882
• Category: Store Operations
• Posting Date: 05/12/2025, 02:25 PM
• Location: 2631 16th St, Bedford, IN, 47421, US

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including healthcare, flexible scheduling, counseling, associate discounts, tuition reimbursement, and growth opportunities.

We take pride in our history and commitment to diversity, innovation, and creating positive experiences for our customers and associates. Join us to feed your future and be part of our caring, purpose-driven team. Apply today to become part of our Kroger family!