E-Commerce Customer Experience Specialist (Hybrid Boston)

Vibram Corporation; Boston (MA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Vibram FiveFingers is seeking an E-Commerce Customer Service Representative to deliver premium service via live chat, phone and email, supporting both the sales and marketing teams. The role emphasizes accurate communication, order handling, and brand advocacy.

This hybrid position requires monthly in-person attendance at the Boston office and involves assisting with orders, inquiries, and customer education on Vibram products.

Qualifications

• High school diploma is required.
• Bachelor's degree is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is expected.
• Strong organizational skills for multi-tasking and prioritization.
• Excellent written and verbal communication.
• Ability to work effectively in a team environment.
• Experience in outdoor/athletic industry is a plus.

Responsibilities

• Provide premium customer service and support to customers via phone, live chat and email.
• Answer inbound phone calls during all available customer service hours.
• Assist marketing with communication and feedback.
• Assist and support sales ops initiatives and projects.
• Educate customers on the Vibram brand, products, and features; be the brand ambassador.
• Manage inquiries related to orders: entry, shipping, inventory, and status.
• Analyze reports and anticipate customer needs.
• Follow directives and complete tasks within given timeframes.
• Maintain regular and reliable attendance as required.
• Perform other similar duties as assigned by supervisor.

Skills

Strong organizational skills

Strong communication skills

Outdoor/athletic industry experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Vibram FiveFingers is seeking an E-Commerce Customer Service Representative to deliver premium service via live chat, phone and email, supporting both the sales and marketing teams. The role emphasizes accurate communication, order handling, and brand advocacy.

This hybrid position requires monthly in-person attendance at the Boston office and involves assisting with orders, inquiries, and customer education on Vibram products.