E-Commerce Customer Service Representative

Vibram Corporation; United States; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Vibram Corporation is seeking an E-Commerce Customer Service Representative. You will engage customers via live chat, phone, and email, ensuring premium service while supporting marketing and sales operations.

The role requires strong communication, teamwork, and attention to detail, with monthly in-person attendance at the Boston office. The ideal candidate will manage order inquiries, educate customers on Vibram products, and analyze reports to forecast needs.

Qualifications

• High school diploma required; a Bachelor’s degree is preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and able to multitask.

Responsibilities

• Provide premium customer service via phone, live chat, and email.
• Answer inbound calls and inquiries during available hours.
• Assist marketing with communication and feedback.
• Support sales operations initiatives and projects.
• Educate customers on the Vibram brand, products, and features.
• Manage order inquiries including entry, shipping, inventory, and status.
• Analyze reports to anticipate customer needs; meet attendance requirements.

Skills

Customer service

Communication

Teamwork

Organizational skills

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Description

Vibram FiveFingers is redefining how people connect with movement and the world beneath their feet. Rooted in Vibram's legacy of innovation in technical rubber and performance footwear, FiveFingers was built on the belief that feet are designed to feel, move, and interact naturally with the ground. The brand inspires a growing natural approach to movement across running, training, outdoor adventure, wellness, and everyday life.

We are looking for a E-Commerce Customer Service Representative to perform a variety of customer service duties including communicating to customers via Live Chat, answering customer phone calls; responding to customer emails. This job is expected to provide premium customer service to our customers. Support both the sales and marketing departments with all activities.

Successful candidates will have a commitment to customer satisfaction and an ability to make quick and accurate decisions. Duties require effective verbal and written communications skills; visual attention to written detail along with analysis of computer data; manual coordination in operation of keyboard equipment.

This role is hybrid with monthly in-person Boston Office attendance.

Responsibilities

• Provide premium customer service and support to our consumers via phone, live chat and email.
• Answer inbound phone calls during the entire customer service available times
• Assist marketing with communication and feedback.
• Assist and support sales ops initiatives and projects.
• Educate customers on the Vibram brand, related products, and features – be the brand ambassador.
• Manage and answer inquiries relating to order process including order entry, shipping, inventory, and order status.
• Analyze reports and anticipate customer needs.
• Execute all directives in support of the business as requested and within timeframe specified.
• Regular and reliable attendance is a requirement of the job.
• Perform other similar duties requested or as assigned by supervisor.

Requirements

• High school diploma required.
• Bachelor's degree preferred
• Intermediate to advanced proficiency in Microsoft Office
• Strong organizational skills
• Strong Communication Skills
• Ability to work in a team environment
• Prior experience within the outdoor/athletic industry preferred

Vibram is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.