E-commerce Customer Experience Lead

ChicknLegs; Raleigh (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Parental leave

Simple IRA

Job summary

ChicknLegs in Raleigh, NC is seeking a Customer Experience Specialist to guide customers from first contact to resolution, ensuring a consistently excellent experience. You’ll handle inquiries across email, chat, and social channels, resolve order issues, process returns, and collaborate with Warehouse and Product teams to turn feedback into action as ChicknLegs grows.

Ideal candidates are proactive problem solvers with strong communication, comfortable analyzing patterns and metrics, and a

Qualifications

• 2+ years of customer service or customer experience, preferably in e-commerce, apparel, consumer products, or related environment.
• Hands-on experience using Shopify preferred.
• Experience with customer service/helpdesk platforms (Re, Gorgias, Zendesk, Kustomer) preferred.
• Strong written and verbal communication with attention to tone, clarity, and accuracy.

Responsibilities

• Provide friendly, accurate, and timely customer support across email, chat, social media, and other channels.
• Own customer questions through resolution, including complex situations requiring coordination with other teams.
• Troubleshoot shipping, order, payment, promotion, product, and account issues.
• Maintain clear records of customer interactions and resolutions.
• Use Shopify to manage orders, returns, exchanges, refunds, and related needs.

Skills

Customer service

Shopify

Helpdesk tools

Communication

Tools

Shopify

Re

Gorgias

Zendesk

Kustomer

Job description

ChicknLegs in Raleigh, NC is seeking a Customer Experience Specialist to guide customers from first contact to resolution, ensuring a consistently excellent experience. You’ll handle inquiries across email, chat, and social channels, resolve order issues, process returns, and collaborate with Warehouse and Product teams to turn feedback into action as ChicknLegs grows.

Ideal candidates are proactive problem solvers with strong communication, comfortable analyzing patterns and metrics, and a