e-Commerce Customer Account Manager-Walmart

Nestlé SA; Rogers (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

Nestlé USA seeks an e-Commerce Customer Account Manager to enhance sales and brand representation on Walmart's e-commerce channels. The role involves strategic planning, relationship management, and driving online sales growth. Join a collaborative team that values innovation and growth.

Qualifications

• 3+ years in eCommerce Account Management or vendor management.
• Experience with Walmart Paid Search and Organic Search preferred.

Responsibilities

• Drive sales performance and market share for Walmart e-commerce.
• Manage paid search and digital shelf for assigned brands.
• Create and execute annual joint business plans.

Skills

Relationship Building

Negotiation

Budget Management

Communication

Digital Savviness

Job description

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e-Commerce Customer Account Manager-Walmart

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

POSITION SUMMARY

The Customer Account Manager, eCommerce drives sales performance, market share, and brand representation/discoverability for Walmart Inc e-commerce channels. This role is accountable for knowing Walmart’s ecommerce strategy, operations, and customers deeply in order to create and execute effective strategies and educate the internal organization. This role owns the relationship with merchants on dot com, online grocery pick up channels, owns digital shelf and paid search and is responsible for the creation and execution of an annual joint business plan, data access/KPI-tracking, sharing and translating category insights into actionable plans, and addressing all retailer specific requests/requirements.

Responsibilities:

• Partner with Store CAM to develop strong relationships with Walmart merchants, site merchants and address all retailer specific requests/requirements
• Own, manage and executed paid search on Walmart.com in collaboration with shopper marketing manager, agency partners, Search Center of Excellence, WMC and digital strategist including developing strategies and tactics to drive market share growth, e-penetration and positive ROI while effectively managing search budget management with accuracy for assigned brands.
• Own, manage, execute and maintain Walmart Content Quality Scores
• Educate relevant cross-functional members of Nestle USA organization on key aspects of Walmart’s ecommerce strategy, business and needs
• Understand Walmart’s ecommerce strategies/roadmaps, organization, operations, shoppers, capabilities and best practices
• Understand key retailer requirements for strategic partnerships, socialize with internal organization and develop plan to attain
• Identify relevant KPIs, secure necessary data to measure, track and report out to key stake holders accordingly
• Create and execute annual joint business plans (includes partnering with shopper marketing manager, store CAMs, operations/supply chain/finance as necessary to enable key plan elements)
• Identify and execute relevant test and learn plans to improve business performance, internal learnings and capabilities
• Drive category and NUSA sales growth, e-market share, e-intensity & brand representation online
• Translate category roadmaps and CAPs into actionable eCommerce plans for Walmart
• Develop and execute strategies and plans to meet assigned sales and e-market share goals
• Monitor and improve brand distribution, representation and discoverability at Walmart and supporting Sam’s Club for assigned brands.
• Collaborate with brand teams, customer account managers, digital strategists and shopper marketing on key programs
• Develop strong understanding of various retailer programs’ ROI
• Allocate and manage assigned trade and retail media budget to include maintenance in internal reporting tool and reconciling financial records to ensure accuracy
• Provide accurate and timely sales forecasts and conduct regular business reviews
• Lead and support digital growth initiatives for long range planning and innovation meetings for assigned brands and customers.

Requirements:

• 3+ years’ experience in eCommerce Account Management and/or vendor management experience at a leading retailer responsible for driving online sales for the retailer either in a buying, merchandising or marketing capacity
• Walmart Paid Search and Organic Search including Content Quality Score experience preferred
• Paid Search agency management experience preferred
• Ability to manage media budget with accuracy and precision while driving positive ROI
• Strong relationship building capabilities, retailer negotiations, and creating and executing joint business plans with retailers
• Ability to communicate and translate retailer requests & insights to internal stakeholders and develop actions plans
• Proven experience building annual plans, forecasts, analyzing retail programs and managing budgets
• Able to adapt to rapidly changing environment and initiate new processes/ideas to address opportunities
• Strong understanding of retailer buying, merchandising and marketing strategies, especially as related to eCommerce and Omni-channel and able to translate insights into relevant action plans to grow the business
• Able to handle tough negotiations with retailers while building a strong connections and partnership with them
• Able to speak to all levels of organization, craft cohesive and compelling stories/business cases to engage and win over stakeholders
• Ability to identify and consistently track key metrics, identify key opportunities and issues and develop/execute plans to address
• Digital and Mobile platform savviness

Requisition ID

351069

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.