E-commerce Brand & Operations Lead — Auto Telematics

Westlake Services, LLC; Los Angeles (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Long-term disable

401K matching

Employee Stock Ownership Program

Flexible Spending Account

Wellness Programs

Metro Tap Card reimbursement

Job summary

Westlake Services, LLC, based in Los Angeles, seeks an experienced E-commerce Brand Manager to oversee telematics and GPS product and service operations in the automotive sector.

You will lead cross-functional teams, streamline logistics and inventory, and partner with sales, marketing, engineering and finance to drive continuous improvement and align with auto purchase and auto finance trends.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is preferred.
• Minimum of 5 years of experience in operations management, with a focus on telematics, GPS, or related technology industries.
• Proven expertise in the automotive sector, particularly in auto purchase and auto finance operations.
• Strong leadership and team management skills, with a track record of building and scaling high-performing teams.
• Exceptional analytical and problem-solving abilities, with proficiency in data analysis tools and platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.

Responsibilities

• Develop and implement strategies to streamline operations, ensuring efficiency and scalability in telematics and GPS product and service delivery.
• Oversee day-to-day operations, including logistics, inventory management, and customer service to ensure optimal performance.
• Collaborate with cross-functional teams, including sales, marketing, engineering, and finance, to achieve business goals.
• Leverage industry knowledge to design and enhance solutions tailored for clients in the automotive sector, including dealerships, fleet operators, and finance companies.
• Stay updated on trends in auto purchase and auto finance to align operational practices with market needs.
• Identify inefficiencies in current operations and implement continuous improvement initiatives to enhance productivity, reduce costs, and improve customer satisfaction.
• Develop and enforce standard operating procedures (SOPs) and best practices across all operational functions.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and innovation.
• Set clear goals and KPIs for team members and conduct regular performance reviews.
• Manage relationships with key vendors, suppliers, and third-party partners to ensure quality and cost-effective service delivery.
• Negotiate contracts and oversee procurement processes to align with company objectives.
• Monitor and report on operational performance metrics, providing actionable insights to senior leadership.
• Ensure compliance with industry regulations and standards, particularly those related to telematics, GPS technology, and automotive financing.

Skills

Leadership

Analytical thinking

Communication

Cross-functional collaboration

Operations management

Education

Bachelor’s degree in Business Administration or Operations Management

Master’s degree preferred

Experience in automotive finance operations

Tools

ERP

CRM

Telematics platforms

Job description

Westlake Services, LLC, based in Los Angeles, seeks an experienced E-commerce Brand Manager to oversee telematics and GPS product and service operations in the automotive sector.

You will lead cross-functional teams, streamline logistics and inventory, and partner with sales, marketing, engineering and finance to drive continuous improvement and align with auto purchase and auto finance trends.