DTC Growth Marketing Specialist

Westlake Services, LLC; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Employee stock ownership program

Flexible Spending Account

Wellness programs

Transit/parking benefit

Job summary

Westlake Services, LLC is seeking a DTC Growth Marketing Specialist to oversee and optimize telematics and GPS operations in a fast‑paced tech environment. You will drive operational excellence across logistics, inventory, and customer service while aligning with sales, marketing, engineering, and finance teams.

The role requires strong leadership, deep automotive sector knowledge, and a data‑driven approach to reduce costs and improve customer satisfaction.

Qualifications

• Bachelor’s degree in Business Admin/Operations Management; Master’s preferred.
• Minimum of 5 years in operations management in telematics or related tech.
• Proven automotive sector experience in auto purchase/auto finance operations.
• Strong leadership with track record of scaling teams.
• Analytical and proficient with data analysis tools.

Responsibilities

• Develop and implement strategies to streamline operations for telematics and GPS delivery.
• Oversee day‑to‑day operations including logistics, inventory, and customer service.
• Collaborate with sales, marketing, engineering, and finance to meet goals.
• Design solutions for dealerships, fleet operators, and finance companies.
• Set KPIs, monitor performance, and conduct reviews.
• Lead and mentor an operations team with a culture of accountability.
• Negotiate contracts and manage procurement for cost efficiency.
• Ensure compliance with telematics, GPS, and automotive finance regulations.

Skills

Operations management

Leadership

Analytics

Cross-functional collaboration

Negotiation

Problem solving

Communication

Education

Bachelor's degree in Business Administration or Operations Management

Master's degree preferred

Tools

ERP

CRM

Telematics platforms

Job description

Westlake Services, LLC. | Corporate Office
Los Angeles, CA 90010, USA

Description

Job Description: DTC Growth Marketing Specialist

Position Overview:

We are seeking an experienced and driven DTC Growth Marketing Specialistto oversee and optimize the operations of our telematics and GPS business. The ideal candidate will bring a strong background in operations management, coupled with specific expertise in the automotive sector, particularly in auto purchase and auto finance. This role demands strategic thinking, exceptional organizational skills, and the ability to drive operational excellence in a fast-paced, technology-driven environment.

Key Responsibilities:

• Develop and implement strategies to streamline operations, ensuring efficiency and scalability in telematics and GPS product and service delivery.
• Oversee day-to-day operations, including logistics, inventory management, and customer service to ensure optimal performance.
• Collaborate with cross-functional teams, including sales, marketing, engineering, and finance, to achieve business goals.
• Leverage industry knowledge to design and enhance solutions tailored for clients in the automotive sector, including dealerships, fleet operators, and finance companies.
• Stay updated on trends in auto purchase and auto finance to align operational practices with market needs.
• Identify inefficiencies in current operations and implement continuous improvement initiatives to enhance productivity, reduce costs, and improve customer satisfaction.
• Develop and enforce standard operating procedures (SOPs) and best practices across all operational functions.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and innovation.
• Set clear goals and KPIs for team members and conduct regular performance reviews.
• Manage relationships with key vendors, suppliers, and third-party partners to ensure quality and cost-effective service delivery.
• Negotiate contracts and oversee procurement processes to align with company objectives.
• Monitor and report on operational performance metrics, providing actionable insights to senior leadership.
• Ensure compliance with industry regulations and standards, particularly those related to telematics, GPS technology, and automotive financing.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is preferred.
• Minimum of 5 years of experience in operations management, with a focus on telematics, GPS, or related technology industries.
• Proven expertise in the automotive sector, particularly in auto purchase and auto finance operations.
• Strong leadership and team management skills, with a track record of building and scaling high-performing teams.
• Exceptional analytical and problem-solving abilities, with proficiency in data analysis tools and platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.
• Familiarity with relevant software systems, including ERP, CRM, and telematics platforms.
• Knowledge of industry regulations and best practices related to telematics, GPS technology, and automotive finance.

Why Join Us?

• Opportunity to work with cutting-edge technology in a dynamic and growing industry.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Career growth and development opportunities.

What do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $20 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.