E-Commerce Specialist Oakland CA

Salvation Army Tucson; Oakland (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

An international humanitarian organization is seeking an E-Commerce Specialist to expand their online merchandise presence. The role involves creating product listings, optimizing content for better visibility, and analyzing sales data to enhance customer satisfaction. Ideal candidates will have excellent communication and technology skills, with familiarity in SEO and online selling. This full-time position is based in Oakland, CA, with a strong emphasis on productivity and collaboration. Join to make a difference handling merchandise for a cause.

Qualifications

• 2-4 years of customer service and/or retail experience is preferred.
• Experience in identifying high-quality and designer brand merchandise.
• Ability to work under pressure and multitask.

Responsibilities

• Create and optimize product listings on our e-commerce platform.
• Utilize best practices for content to enhance visibility and conversion rates.
• Regularly analyze sales data and customer feedback for improvements.
• Photograph and present merchandise in an appealing manner.

Skills

Excellent verbal and written communication skills in English

Excellent computer and technology skills

Strong analytical skills

Knowledge of online selling platforms

Familiarity with SEO best practices

Ability to work collaboratively in a team environment

Ability to work independently with minimal supervision

Ability to type at least 40 words per minute

Education

High School Diploma or equivalent

Tools

Windows Operating Systems

Microsoft Office (Word, Excel)

Photoshop

Job description

Job Category: Other Professionals & Managers

Requisition Number: ECOMM023505

Posted: March 2, 2026

Employment Type: Full Time

Location

Oakland ARC – Salvation Army Adult Rehab Center, 601 Webster St, Oakland, CA 94607

E-Commerce Specialist

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY: The Ecommerce Specialist will be responsible for hands‑on listings to expand our online merchandise, as well as optimizing content for increased visibility and sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and optimize product listings on our e‑commerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data‑driven insights to optimize product listings and recommend new product additions.
• Select high‑value merchandise located at the center/store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the district sales manager, operations manager, and team members in the day‑to‑day operation of the e‑commerce business.

QUALIFICATIONS

• High School Diploma or equivalent.
• Excellent verbal and written communication skills in English.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high‑quality and designer brand merchandise.
• Must have 2–4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision requirements: close‑vision due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.