E-Commerce Associate

Salvation Army Tucson; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Salvation Army is seeking an E-Commerce Specialist to manage hands-on listing creation and optimization for increased online visibility and sales across our retail platform. You will select merchandise, photograph items, and collaborate with district and store teams to grow the digital storefront.

You will regularly analyze sales data, use data-driven insights, and work to meet daily quotas while expanding online merchandise and improving the customer experience.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written English communication.
• Strong computer skills with Windows OS and MS Office.
• Experience with online selling platforms; Photoshop preferred.
• Strong analytical skills and use of analytic tools.
• Knowledge of SEO best practices.

Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Use best practices for titles, descriptions, images, and content to improve visibility and conversions.
• Identify opportunities to increase online merchandise quantity.
• Analyze sales data and customer feedback for improvements.
• Use data-driven insights to optimize listings and suggest new products.
• Select high-value merchandise from Center/Store for online sale.
• Photograph and present merchandise in a visually appealing way.
• Improve the online shopping experience to boost customer satisfaction.
• Meet daily posting quotas and sales targets set by the Supervisor.
• Work with District Sales Manager, Operations Manager, and team members daily.

Skills

Communication

Typing 40 wpm

Analytical skills

SEO knowledge

Online selling platforms

Designer merchandise knowledge

Education

High School Diploma or equivalent

Tools

Photoshop

Microsoft Office

Windows OS 10+

Job description

Description

JOB TITLE: E-COMMERCE SPECIALIST

DEPARTMENT: RETAIL

SUPERVISOR: E-COMMERCE SUPERVISOR or BUSINESS MANAGER

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY

The Ecommerce Specialist will be responsible for hands-on-listing to expand our online merchandise, as well as optimizing content for increased visibility and sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and optimize product listings on our ecommerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data-driven insights to optimize product listings and recommend new product additions.
• Select high-value merchandise located at the Center/Store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualifications

Education

Required

High School or Equivalent or better.

Experience

Required

Please list any gaps in employment

Please list any relevant experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.