eCommerce Specialist -Riverside

The Salvation Army Southern California; Perris (CA); On-site; USD 20,911 - 29,783; Full time

Benefits offered by this job

Career growth

Paid time off

Store discounts

Great discounts on perks

Referral bonuses

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Legal advice

Pet insurance

EAP

Job summary

The Salvation Army Southern California is seeking an Ecommerce Specialist to manage hands-on product listings and optimize content for better visibility and sales.

You will create listings, apply best practices for titles, descriptions, and images, and identify opportunities to expand online merchandise while analyzing sales data for improvements.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication in English.
• Strong computer skills with Windows OS (10+) and Microsoft Office.
• Know platform listing and Photoshop preferred.
• Analytical skills with analytic tools.
• SEO familiarity.
• Team-oriented and able to work independently.
• Ability to multitask and work under pressure.
• Typing speed of at least 40 wpm.
• Experience identifying high-quality designer merchandise.
• 2–4 years in customer service or retail.

Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Use best practices for titles, descriptions, images to boost visibility and conversion.
• Identify opportunities to increase available merchandise online.
• Analyze sales data and customer feedback for growth.
• Use data-driven insights to optimize listings and suggest new items.
• Select high-value merchandise from the Center/Store for online sale.
• Photograph and present merchandise clearly and attractively.
• Improve the online shopping experience and customer satisfaction.
• Meet daily posting quotas and weekly/monthly sales targets set by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity.
• Be eager to learn new skills and grow within the organization.
• Collaborate with the District Sales Manager, Operations Manager, and team.

Skills

Communication skills

Typing 40 wpm

Analytical skills

SEO knowledge

Team collaboration

Independent work

Multitasking

Customer service experience

Retail experience

Designer merchandise identification

Education

High School Diploma or equivalent

Tools

Photoshop

Job description

General Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Pay Rate

$18.40/hr.

Job Summary

The Ecommerce Specialist will be responsible for hands‑on listing to expand our online merchandise, as well as optimizing content for increased visibility and sales.

Essential Duties And Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data‑driven insights to optimize product listings and recommend new product additions.
• Select high‑value merchandise located at the Center/Store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day‑to‑day operation of the ecommerce business.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high‑quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!)
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Retirement Plan
• Legal Advice MetLife
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)