Dynamics 365 Program manager

Envision Technology Solutions; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Envision Technology Solutions seeks a Program Manager with deep Microsoft Dynamics 365 FnO expertise to lead customer engagements and coordinate cross‑functional teams. You will be the main customer liaison, manage issues, priorities and dependencies, and drive resolution with engineering, vendors, and support.

Lead FnO technical discussions, guide architecture, extensions, integrations, deployments, and troubleshooting to deliver timely, effective solutions for our clients.

Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 FnO.
• Understanding of FnO architecture, extensions, integrations, deployments, and troubleshooting.
• Experience analyzing complex technical issues and driving resolution.
• Proven ability to lead technical discussions with customers, engineering, and vendors.
• Excellent written and verbal communication, with structured status reporting.

Responsibilities

• Own customer communication, issue tracking, priorities, dependencies, risks, escalations, and resolutions.
• Serve as the primary customer POC for Dynamics 365 FnO technical support and delivery engagements.
• Coordinate cross-team dependencies and drive actions through to closure.
• Provide technical oversight across architecture, extensions, deployments, environments, and troubleshooting.
• Facilitate technical discussions among customers, vendor teams, and internal stakeholders.

Skills

Dynamics 365 FnO

X++ development

Architecture understanding

Issue troubleshooting

Vendor coordination

Program management

Stakeholder communication

Job description

Location: Remote in US(or Hybrid in Redmond, WA)

Duration: 12 Months+

Role Summary

We are looking for an experienced Program Manager with strong Microsoft Dynamics 365 Finance & Operations (FnO) technical expertise to serve as the primary point of contact for customers and drive complex technical issues through resolution. The role combines FnO technical depth, customer ownership, vendor coordination, and program management to remove blockers and enable timely, effective solutions.

Key Responsibilities

• Customer & Program Ownership
• Serve as the primary customer POC for Dynamics 365 FnO technical support and delivery engagements.
• Own customer communication, technical issue tracking, priorities, dependencies, risks, escalations, and resolution progress.
• Understand business impact and ensure critical or high-priority issues receive appropriate focus and governance.
• Conduct regular reviews and provide clear updates covering status, blockers, decisions, owners, and next steps.
• Build customer confidence through proactive engagement, transparency, and strong follow-through.

FnO Technical Leadership

• Provide technical oversight for Dynamics 365 FnO issues across architecture, extensions, integrations, deployments, environments, performance, and application behavior.
• Analyze complex technical scenarios and guide engineering or support teams toward the appropriate troubleshooting path.
• Facilitate technical discussions among customers, vendor teams, support engineers, and subject-matter experts.
• Identify practical workarounds, mitigations, and quick solutions while long-term remediation is evaluated.
• Support root-cause analysis for critical, recurring, or high-impact issues and track preventive actions.
• Collaborate closely with vendor teams, technical SMEs, support engineers, and internal stakeholders to accelerate resolution.
• Establish clear ownership and accountability for every open action and dependency.
• Identify blockers early and initiate the appropriate technical or management escalation.
• Coordinate cross-team dependencies involving multiple products, systems, or functional workstreams.
• Drive actions through closure while managing customer expectations and commitments.

Qualifications

Required Technical Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (FnO).
• Strong understanding of FnO technical architecture, X++ development, extensions and customizations, integrations, deployments, environments, and troubleshooting.
• Experience analyzing complex technical issues and driving them toward resolution.
• Good understanding of debugging, issue isolation, root-cause analysis, and structured troubleshooting methodologies.
• Ability to independently participate in and lead technical discussions with customer, engineering, and vendor teams.

Good-to-Have Functional Knowledge

• Working understanding of Supply Chain Management (SCM), Finance, and Retail / Commerce.
• Ability to understand business scenarios and translate functional impact into technical discussions and actions.
• Exposure to Microsoft enterprise support, managed services, or similar customer support environments.
• Program & Customer Management Qualifications
• Strong customer-facing, stakeholder-management, and executive communication skills.
• Proven ability to manage technical escalations and high-priority customer situations.
• Excellent written and verbal communication, with concise and structured status reporting.
• Strong ownership, customer-first mindset, prioritization, and follow-through.
• Ability to manage multiple technical issues and competing priorities across distributed teams.