Global Dynamics 365 F&O Program Lead

Compunnel, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 140,000 - 220,000; Full time

Job summary

Compunnel, Inc. is seeking a senior MS Dynamics 365 F&O Program Manager to lead end-to-end global ERP support services. You will own the D365 F&O service across regions, drive SLA/KPI governance, and coordinate incident, problem, and release activities with stakeholders, Microsoft, and partners.

The role requires strong governance, incident management, and vendor relationships, with responsibility for multiple modules and cross-functional teams worldwide.

Qualifications

• Experience with D365 F&O, Finance module.
• Strong governance, incident, and change management experience.
• Experience leading distributed ERP support teams.

Responsibilities

• Own and manage the global D365 F&O ERP support service across regions and time zones.
• Define, monitor, and enforce SLAs, OLAs, and KPIs for incident, problem, and change management.
• Establish and lead regular service review meetings with stakeholders, presenting performance dashboards.
• Maintain and continuously improve the global support model, including follow-the-sun coverage and on-call rotations.
• Ensure robust documentation of support processes, runbooks, known error databases, and knowledge base articles.
• Act as the primary escalation lead for P1 and P2 incidents impacting D365 F&O.
• Coordinate rapid incident response across functional, technical, and infrastructure teams.
• Drive root cause analysis and post-incident reviews, ensuring corrective actions are identified and tracked.
• Lead proactive problem management to identify recurring issues and systemic weaknesses.
• Collaborate with Microsoft Support and partners to manage critical tickets.
• Provide functional expertise across D365 F&O modules and guide teams in configuration and data issues.
• Oversee technical support activities including X++ debugging, LCS environments, data entities, and batch jobs.
• Manage D365 F&O environments across Production, UAT, Sandbox, and Development tiers.

Skills

D365 CE Technical

D365 F&O Finance

Program governance

Incident management

Vendor management

Stakeholder management

Lead distributed teams

Tools

Azure Integration Services

Logic Apps

Data Factory

MuleSoft

Job description

Compunnel, Inc. is seeking a senior MS Dynamics 365 F&O Program Manager to lead end-to-end global ERP support services. You will own the D365 F&O service across regions, drive SLA/KPI governance, and coordinate incident, problem, and release activities with stakeholders, Microsoft, and partners.

The role requires strong governance, incident management, and vendor relationships, with responsibility for multiple modules and cross-functional teams worldwide.