Dynamics 365 Delivery Lead (Agile PMO)

Ambient; Connecticut; On-site; USD 125,000 - 135,000; Full time

Job summary

Ambient is seeking a Dynamics 365 Project Manager to lead sprint delivery across CRM, Field Service, and Business Central ERP. This role blends project management with business analysis, crafting well-defined user stories and acceptance criteria while guiding cross-functional teams.

You will chair Agile ceremonies, maintain Jira visibility, and collaborate with product management to ensure timely, high-quality outcomes. A 5+ year ERP/CRM delivery track record is preferred.

Qualifications

• Minimum of 5 years of combined experience in project management and business analysis.
• Hands-on experience with at least one Dynamics 365 application in a delivery, functional, or business analysis capacity.
• Proficiency with Atlassian Jira and Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint).
• Strong leadership and communication skills with the ability to coordinate cross-functional teams and engage stakeholders at all levels.
• Exposure to ERP/CRM implementations, system integrations, or M&A integrations.

Responsibilities

• Own sprint delivery in Jira across our three Dynamics 365 applications (CRM, Field Service, and Business Central ERP), including development, QA, and UAT activity.
• Run Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, retrospectives) and keep Jira an accurate reflection of work status.
• Prepare and deliver regular status reporting to product owners and senior management, highlighting achievements, timelines, risks, and issues.
• Establish and use delivery metrics (cycle time, throughput, defect and rework trends) to drive continuous improvement.

Skills

Agile delivery

Stakeholder communication

Cross-functional leadership

Business analysis craft

Requirements refinement

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Tools

Jira

Microsoft 365 tools

Power Platform certifications (PL-200 / MB-800)

Dynamics 365 (CRM / Field Service / BC)

Job description

Ambient is seeking a Dynamics 365 Project Manager to lead sprint delivery across CRM, Field Service, and Business Central ERP. This role blends project management with business analysis, crafting well-defined user stories and acceptance criteria while guiding cross-functional teams.

You will chair Agile ceremonies, maintain Jira visibility, and collaborate with product management to ensure timely, high-quality outcomes. A 5+ year ERP/CRM delivery track record is preferred.