Dynamics 365 CRM Specialist — Admin & Optimization

Voltyx; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Instructor-Led Technical Courses

Career Path Planning

Certifications incentives

Travel per diem

Referral bonuses

Job summary

Voltyx is seeking a CRM Administration & Optimization Specialist to administer Microsoft Dynamics 365 Sales and Dataverse, partnering with Sales, Marketing, Operations, IT and external partners to optimize processes and data quality. You will support users, drive adoption, and enhance platform effectiveness across the organization.

Responsibilities include managing entities, forms, flows, data imports, and dashboards; delivering training and documentation; and ensuring reliable CRM performance

Qualifications

• Bachelor’s degree required.
• 3+ years Dynamics 365 Sales administration experience.
• Power Platform certification preferred.
• Experience with CRM reporting and dashboards.

Responsibilities

• Administer and maintain Microsoft Dynamics 365 Sales and Dataverse, including tables/entities, fields, forms, views, business rules, security roles, dashboards, and reporting.
• Develop and maintain Power Automate cloud flows; manage solution deployments, environment configuration, release support, validation, and deployment readiness.
• Perform data imports, cleanup, audits, deduplication support, and ongoing data quality management to maintain trusted CRM information.
• Troubleshoot functional and technical issues and coordinate with IT and external partners to resolve system problems.
• Partner with Sales, Marketing, Operations, and IT stakeholders to gather requirements, translate business needs, and improve CRM processes and user experience.
• Support User Acceptance Testing and maintain system documentation, process documentation, training materials, and user guides.
• Deliver user training, onboarding, and ongoing CRM support to strengthen adoption and effective platform usage.
• Maintain standard CRM dashboards, reports, and metrics, and support campaign tracking, lead management, customer segmentation, and reporting needs.

Skills

CRM administration

Power Automate

Dataverse

Data quality

User training

Stakeholder collaboration

Troubleshooting

Education

Bachelor's degree

Tools

Power BI

Job description

Voltyx is seeking a CRM Administration & Optimization Specialist to administer Microsoft Dynamics 365 Sales and Dataverse, partnering with Sales, Marketing, Operations, IT and external partners to optimize processes and data quality. You will support users, drive adoption, and enhance platform effectiveness across the organization.

Responsibilities include managing entities, forms, flows, data imports, and dashboards; delivering training and documentation; and ensuring reliable CRM performance