Senior CRM & Power Platform Administrator

Pavion; Chantilly (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Pavion is seeking a Sr System Administrator to join our shared services team to provide day-to-day Microsoft Dynamics 365 CRM support and drive business process improvements. You will configure CRM components, maintain data governance, and coordinate upgrades while collaborating with Sales, Service, and Operations.

This role emphasizes analytics, automation, and strong documentation. You will oversee CRM customizations with JavaScript, Power Automate, Power Apps, and Dataverse, and assist with

Qualifications

• 5+ years of experience supporting Microsoft Dynamics 365 CRM.
• Experience configuring Dynamics 365 CRM/Customer Engagement.
• Experience with Power Platform technologies.
• Working knowledge of JavaScript and CRM customization techniques.
• Experience writing business and technical requirements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience coordinating work with offshore development resources.
• Excellent communication and documentation skills.

Responsibilities

• Provide day-to-day support for Microsoft Dynamics 365 CRM users.
• Troubleshoot system issues and resolve user requests.
• Configure forms, views, dashboards, business process flows, and security roles.
• Maintain CRM data integrity and governance standards.
• Support system upgrades, releases, and environment management.
• Gather and document business requirements from Sales, Service and Operations teams.
• Analyze business processes and identify opportunities for automation and improvement.
• Create functional specifications, user stories, and process documentation.
• Oversee, coordinate and execute CRM customizations using JavaScript, Power Automate, Power Apps, Dataverse.
• Support CRM-to-ERP and third-party system integrations.
• Create and maintain reports, dashboards, and analytics solutions.

Skills

Microsoft Dynamics 365 CRM

Power Platform

JavaScript

CRM customization

Requirements gathering

Analytical skills

Troubleshooting

Offshore coordination

Communication skills

Dynamics 365 Sales

Azure integrations

SQL

KingswaySoft

Certifications (Dynamics 365/Power)

Tools

Dataverse

Power Apps

Power Automate

Azure

Job description

Pavion is seeking a Sr System Administrator to join our shared services team to provide day-to-day Microsoft Dynamics 365 CRM support and drive business process improvements. You will configure CRM components, maintain data governance, and coordinate upgrades while collaborating with Sales, Service, and Operations.

This role emphasizes analytics, automation, and strong documentation. You will oversee CRM customizations with JavaScript, Power Automate, Power Apps, and Dataverse, and assist with