Dynamics 365 CRM Administrator | Hybrid Role & Impact

Hellermanntyton; Milwaukee (WI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Based in Milwaukee, WI, this hybrid role will customize forms, views, and dashboards; manage users and security; train end users; coordinate IT updates; and translate requirements into CRM configurations to drive adoption and business impact.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of hands-on Microsoft Dynamics 365 CRM administration experience.
• Excellent Microsoft Office skills, especially Excel and PowerPoint.
• Experience with CRM data migrations or ERP integrations preferred.
• Familiarity with Copilot for Dynamics 365 preferred.
• Experience and demonstrated expertise with Power BI and other apps in Power Platform preferred.

Responsibilities

• Administer & configure Microsoft Dynamics 365 applications using out-of-the-box capabilities.
• Configure forms, views, dashboards, business rules, and standard process automation.
• Manage users, security roles, access controls, and governance.
• Partner with stakeholders to gather requirements and translate them into CRM configurations.
• Lead user onboarding, training, and day-to-day support to drive adoption across the organization.
• Coordinate system updates, release waves and changes with IT and document all changes; track KPIs.

Skills

Communication

Training end users

Problem solving

Learning quickly

Customer-focused

Education

Bachelor's degree or equivalent experience

Tools

Power BI

Power Platform

Copilot for Dynamics 365

Microsoft Excel

Job description

Based in Milwaukee, WI, this hybrid role will customize forms, views, and dashboards; manage users and security; train end users; coordinate IT updates; and translate requirements into CRM configurations to drive adoption and business impact.