Dynamic Shift Leader — Customer Experience & Ops

Jersey Mike's Brooklyn Park; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jersey Mike's Subs in Brooklyn Park, MN is seeking a Shift Leader to oversee in-store operations and coach crew during each shift. You will set goals, assign tasks, motivate the team, and provide timely feedback to ensure all shift activities run smoothly.

The role requires experience as a Shift Manager or similar, knowledge of health and safety regulations, and a strong commitment to excellent service and teamwork. Ability to stand for long periods and QSR experience are preferred.

Qualifications

• Experience as Shift Manager or similar role.
• Knowledge of health and safety regulations.
• Commitment to excellent service and teamwork.
• Ability to stand for long periods.
• QSR/restaurant experience preferred.

Responsibilities

• Oversee in-store operations and coach crew during each shift.
• Set shift goals, assign duties, motivate, and provide feedback.
• Ensure shift runs smoothly and meets service standards.
• Model exceptional customer service and drive urgency to satisfy customers.
• Enforce safety, food safety, and sanitation guidelines; monitor performance and training.

Skills

Shift Manager

Team Leadership

Customer Service

Decision Making

Problem Solving

Stand for long periods

Education

High School Diploma

Job description

Jersey Mike's Subs in Brooklyn Park, MN is seeking a Shift Leader to oversee in-store operations and coach crew during each shift. You will set goals, assign tasks, motivate the team, and provide timely feedback to ensure all shift activities run smoothly.

The role requires experience as a Shift Manager or similar, knowledge of health and safety regulations, and a strong commitment to excellent service and teamwork. Ability to stand for long periods and QSR experience are preferred.