Shift Leader

Jersey Mike's Brooklyn Park; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Jersey Mike's Subs in Brooklyn Park, MN is seeking a Shift Leader to oversee in-store operations and coach crew during each shift. You will set goals, assign tasks, motivate the team, and provide timely feedback to ensure all shift activities run smoothly.

The role requires experience as a Shift Manager or similar, knowledge of health and safety regulations, and a strong commitment to excellent service and teamwork. Ability to stand for long periods and QSR experience are preferred.

Qualifications

• Experience as Shift Manager or similar role.
• Knowledge of health and safety regulations.
• Commitment to excellent service and teamwork.
• Ability to stand for long periods.
• QSR/restaurant experience preferred.

Responsibilities

• Oversee in-store operations and coach crew during each shift.
• Set shift goals, assign duties, motivate, and provide feedback.
• Ensure shift runs smoothly and meets service standards.
• Model exceptional customer service and drive urgency to satisfy customers.
• Enforce safety, food safety, and sanitation guidelines; monitor performance and training.

Skills

Shift Manager

Team Leadership

Customer Service

Decision Making

Problem Solving

Stand for long periods

Education

High School Diploma

Job description

Jersey Mike's Subs in BROOKLYN PARK, MN i s looking for Shift Leaders!

Become part of Jersey Mike's fun and rewarding organization!We are looking for Shift Leader who want to be part of high-growth & energizing company. We operate multiple locations in Minnesota with plans to develop more.

As Shift Leader, you are responsible for overseeing in-store operations and coaching crew members throughout your shift. You will set goals, provide job assignments, motivate others, celebrate successes, and providing timely feedback. Ultimately, you will ensure all aspects of your shift run smoothly and effectively.

Team Environment

• Manage employees throughout each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet customers' needs and service standards throughout shift
• Communicate shift priorities, goals and results with team members
• Support training as directed by General Manager or Assistant Manager(s)
• Arrive in a timely manner to be ready in position at the start of scheduled shift

Operational Excellence

• Role model exceptional customer service
• Drive sense of urgency through crew members to satisfy customer needs and execute daily operations
• Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
• Complete all required training

Skills & Experience

• Experience as a Shift Manager or similar role
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Ability to stand for long periods
• High school diploma & QSR/restaurant experience is preferred