Dynamic Service Scheduler & Customer Champion

Advanced Window Systems LLC; Washington; On-site; USD 42,000 - 62,000; Full time

Job summary

Advanced Window Systems LLC is seeking a Service Coordinator to act as the central link between customers, technicians, and internal teams for service needs related to windows, doors, showers, and bath products. You will own the service experience from first contact through final follow-up, keeping schedules moving and customers informed at every step.

This role is cross-trained in the Production Department, offering flexibility to cover peak workloads and absences, while maintaining exceptional

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, scheduling, dispatching, or service coordination preferred.
• Experience in home improvement, construction, manufacturing, or service industries is a plus.
• Proficient with Microsoft Office and computer systems.
• Experience with scheduling software or CRM systems preferred.

Responsibilities

• Create a positive first impression by communicating with customers professionally, courteously, and timely.
• Manage incoming calls, emails, and inquiries with responsiveness and accuracy.
• Listen to customer concerns, identify next steps, and resolve issues while protecting the customer experience.

Skills

Customer service

Verbal & written comms

Organization & multitasking

Attention to detail

Phone etiquette

Problem solving

Prioritization

Team orientation

Dependable & adaptable

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Scheduling software

Job description

Advanced Window Systems LLC is seeking a Service Coordinator to act as the central link between customers, technicians, and internal teams for service needs related to windows, doors, showers, and bath products. You will own the service experience from first contact through final follow-up, keeping schedules moving and customers informed at every step.

This role is cross-trained in the Production Department, offering flexibility to cover peak workloads and absences, while maintaining exceptional