Dynamic Service Dispatcher (HVAC/Plumbing)

Onehourpittsburghpa; Ramsey (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

401(k)

401(k) matching

Company parties

Employee discounts

Training & development

Job summary

Northern One Hour Heating, Northern Ben Franklin Plumbing & Northern Mister Sparky is seeking a reliable Dispatcher to coordinate daily technician schedules and serve as the main liaison between customers and field personnel. Strong communication and problem-solving skills are essential for success.

The role emphasizes timely service delivery, accurate record-keeping, and collaboration with a team that values integrity and customer care.

Qualifications

• Prior dispatching experience in home services.
• Strong communication and multitasking abilities.
• Familiarity with service scheduling and routes.
• Ability to use dispatching/CRM software.

Responsibilities

• Schedule and dispatch technicians to customer locations based on urgency, availability, and skillset.
• Communicate effectively with customers to confirm appointments, update service times, and provide status updates.
• Monitor field technicians’ progress throughout the day and adjust schedules as needed to optimize productivity.
• Receive and record incoming service requests via phone, email, or software system.
• Use dispatching software or systems (e.g., Service Titan, House Call Pro) to assign jobs and manage workflow.
• Maintain accurate records of service calls, technician assignments, and customer interactions.

Skills

Dispatching

Customer service

Scheduling

Communication

Organization

Education

High school diploma

Tools

Service Titan

HouseCall Pro

CRM software

Job description

Northern One Hour Heating, Northern Ben Franklin Plumbing & Northern Mister Sparky is seeking a reliable Dispatcher to coordinate daily technician schedules and serve as the main liaison between customers and field personnel. Strong communication and problem-solving skills are essential for success.

The role emphasizes timely service delivery, accurate record-keeping, and collaboration with a team that values integrity and customer care.