Strategic Dispatcher - Hospitality-Driven, In-Office

Airplus; Leesburg (VA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Weekly paychecks

Paid time off and paid holidays

Comprehensive medical, dental and视n

Health savings account

Flexible spending accounts

Employee discounts

Company paid short term life insurance

Life insurance

Résumé du poste

Southern Home Services, a residential HVAC, Plumbing and Electrical company, is seeking a dispatcher to act as the heartbeat of the operation. Join a high-performance team where dispatching is strategic, competitive and revenue-driven, starting from first contact in the call center.

The role emphasizes judgement, influence, and hospitality over merely filling slots, with a mid-morning shift and in-office work on schedule.

Qualifications

• 1–2+ years of dispatching experience.
• Knowledge in Microsoft Office is required.
• Service Titan experience is strongly preferred.
• Competitive and motivated by results.
• Sharp, analytical, and confident making decisions.
• A strong communicator who can read people and guide conversations.
• Warm, service-minded, and hospitality-driven at your core.
• Focused on winning outcomes, not just clearing a queue.
• Sales-minded, revenue-driven mindset.

Responsabilités

• Take a warm handoff and deploy the right technician with intent.
• Read the call, understand the customer, and match the job to the technician whose skills and strengths give the best chance to win.
• Dispatch to drive results, not just to fill slots.
• Use judgement, influence, and hospitality in every decision.

Connaissances

Dispatching experience

Microsoft Office

Service Titan experience

Communication

Sales mindset

Teamwork

In-office readiness

Outils

Service Titan

Microsoft Office

Description du poste

Southern Home Services, a residential HVAC, Plumbing and Electrical company, is seeking a dispatcher to act as the heartbeat of the operation. Join a high-performance team where dispatching is strategic, competitive and revenue-driven, starting from first contact in the call center.

The role emphasizes judgement, influence, and hospitality over merely filling slots, with a mid-morning shift and in-office work on schedule.