Dispatcher

Southern Home Services Corp.; Kernersville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

Health Savings Account

Flexible Spending Accounts

Employee Discounts

Job summary

Southern Home Services Corp. is seeking a motivated Dispatcher to join our in-office team in Kernersville, NC. You’ll manage first contact, assign technicians, and focus on winning outcomes through warm hospitality and sharp strategy.

This role emphasizes judgment, influence, and a revenue-driven mindset as you balance customer service with dispatch efficiency in a fast-paced, goal-oriented environment. Strong communication and organizational skills are essential as you read calls and guide

Qualifications

• 1-2+ years of dispatching/call center experience.
• Knowledge in Microsoft Office is required.
• Service Titan experience is strongly preferred.
• Strong communication skills and ability to guide conversations.
• Sales-minded, revenue-driven mindset.
• Warm, hospitality-driven approach in service delivery.

Responsibilities

• Handle first contact and dispatch the right technician with intent.
• Read calls, understand the customer, and match to technician with best fit.
• Dispatch to drive results, not just fill slots.
• Maintain in-office schedule and respond to inquiries in a timely manner.

Skills

Dispatching experience

Call center experience

Microsoft Office

Service Titan

Communication skills

Sales mindset

Customer service

Organizational skills

Tools

Microsoft Office

Job description

Dispatcher

Join a high-performance team where dispatching is strategic, competitive and revenue-driven.

Job Type

Full-time

Description

Join a high-performance team where dispatching is strategic, competitive and revenue-driven. This is not a basic scheduling role. At The Plumbing & Air Service Co., a Southern Home Services Company, hospitality isn’t just something that happens in the field, it starts here, in the office. Our dispatchers are the heartbeat of the operation, and we’re looking for someone who brings both warmth and sharp strategy to every decision they make. Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

What You’ll Do

Our call center handles first contact. Your job starts there, taking a warm handoff and deploying the right technician with intent. That means reading the call, understanding the customer, and matching the job to the technician whose skills, personality, and strengths give the best chance to win. We don’t dispatch by proximity; we dispatch to drive results. This role is about judgement, influence, and hospitality, not just filling slots.

Required Qualifications

• Willing to work an in-office role, M-F 8a-5p with weekend rotation
• 1-2+ years of dispatching/call center experience
• Knowledge in Microsoft Office is required
• Service Titan experience is strongly preferred
• Competitive and motivated by results
• Sharp, analytical, and confident making decisions
• A strong communicator who can read people and guide conversations
• Warm, service-minded, and hospitality-driven at your core
• Focused on winning outcomes, not just clearing a queue
• Sales-minded, revenue-driven mindset
• Comfortable with phone and dispatch systems
• Highly organized with strong follow-through
• Excellent written and verbal communication
• Skilled at building trust and handling objections
• Thrives in fast-paced, goal-driven environments
• Team player with a competitive edge

The Physical Requirements Of This Job Include

• Perform work while sitting and/or standing at an individual workstation or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.
• Other assigned duties as needed

Southern Home Services will make reasonable accommodation to allow an employee to perform the essential functions of the job.

Benefits

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending accounts
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is a non-exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.