BDC Service Specialist – Auto Group (Flexible Scheduling)

Elgin Toyota; Streamwood (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Savings Plan

Employee Discounts on Products and Services

Flexible Scheduling

Paid Training

Job summary

Elgin Toyota is seeking a motivated BDC Service Representative to enhance customer experiences by scheduling appointments and following up on service needs. Successful candidates will possess strong communication skills and thrive in a customer-focused environment.

This role includes responding to inquiries via multiple channels and coordinating with service personnel for optimal customer satisfaction. Join a team dedicated to career advancement and a positive work-life balance.

Qualifications

• Previous experience in customer service or call center is preferred.
• Ability to build rapport over phone and digital communication.
• Experience with CRM systems is a plus.

Responsibilities

• Respond to service inquiries via phone, email, and text.
• Schedule service appointments for customers.
• Follow up with customers after service visits.

Skills

Strong communication skills

Organizational skills

Multitasking ability

Computer skills

Job description

Elgin Toyota is seeking a motivated BDC Service Representative to enhance customer experiences by scheduling appointments and following up on service needs. Successful candidates will possess strong communication skills and thrive in a customer-focused environment.

This role includes responding to inquiries via multiple channels and coordinating with service personnel for optimal customer satisfaction. Join a team dedicated to career advancement and a positive work-life balance.