Service Advisor - CHEVROLET LEBANON

Ed Morse Automotive Group; Lebanon (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Uncapped earning potential

401K with company match

Health benefits

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to be the primary liaison with customers for vehicle repair and maintenance services. This role emphasizes delivering excellent service, providing accurate estimates, and collaborating with the service team to maximize satisfaction and dealership sales.

The ideal candidate will have strong telephone skills, professionalism, and a commitment to customer care, with opportunities across multiple brands and locations in a growing organization.

Qualifications

• Maintain a high level of customer service and satisfaction.
• Handle inquiries and resolve issues with courtesy and tact.
• Represent the dealership professionally in all interactions.

Responsibilities

• Act as the principal contact between the dealership and customers for repair and maintenance service.
• Provide accurate estimates and maximize parts and service sales.
• Coordinate with service manager, techs, and sales managers to resolve issues.
• Greet customers warmly and manage inquiries promptly.

Skills

Telephone skills

Customer service

Professionalism

Communication

Job description

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking Service Advisor to join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friendsBecome involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training