Customer-Focused Service Advisor — Auto Care Career Growth

Shottenkirk Chevy; Waukee, Northern (IA, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule service appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

You will manage documentation, report vehicle symptoms, estimate costs, and communicate progress to customers throughout the day. A long-term career mindset and strong integrity are essential.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Service advisor experience

Integrity

Tools

Computer skills

Job description

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule service appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

You will manage documentation, report vehicle symptoms, estimate costs, and communicate progress to customers throughout the day. A long-term career mindset and strong integrity are essential.